FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We look at every job individually & will provide a quote based upon all of the factors involved. Square footage makes up a portion of this; there are also many other considerations. We pride ourselves in being transparent, thorough and accurate - we will also discuss with a customer possible options available and possible hidden costs which could come up in certain instances.
- What is your typical process for working with a new customer?
We talk with the customer over the phone to describe what they're in need of, we come out to the project site to give an exact estimate; we email an estimate and follow up with a phone call. Generally I'm available throughout the decision making process to answer questions and make plans for the scheduled project start date. On the start date, we work together in the morning to get a access plan, move equipment in, and get started. Prior to the completion date, I'll be on-site to inspect things and cover any additional questions or concerns.
- What education and/or training do you have that relates to your work?
The owners have over 10 years of experience in hardwood flooring & have grown, learned, and educated themselves through many different avenues. Our crew leaders all have years of experience & are not granted a project until they have proven to be able to complete similar work in a satisfactory manner from start to finish under our supervision.