FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Residential Services, including Move/In Move/Out services, come with clear cut, no haggle, flat rate pricing. Commercial Services are charged for the value of your service, not by the time we spend. You only pay for what you get done. Professional Restroom Cleaning cost are calculated by supplies, labor, equipment and how many fixtures are present.
- What is your typical process for working with a new customer?
Once a referral or request for service is received. iBY Janitorial will make contact with that client through their preferred method to arrange a pre-inspection of premises if necessary. Once it has been decided as to what services will be needed, date, time and price, the client can expect prompt arrival and professional service.
- What education and/or training do you have that relates to your work?
iBY Janitorial staff are skilled and trained technicians which is why our services are guaranteed. They have been trained in Safety, Customer Service, Residential and Commercial Cleaning.