FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't mark up for equipment, which means we will happily use equipment the customer has or even provide an equipment list with our expected pricing so the customer can purchase it on their own if they prefer. This means that we don't have an incentive to upsell you on the latest and greatest technology if it won't improve your experience.
- What is your typical process for working with a new customer?
We visit the new customer, typically at the new customer's home or with plans for a new construction. The customer explains what he or she has in mind for their home theater and smart home systems and we get to work designing it. Our proposals tend to be lengthy as they start by repeating what we heard the customer wants, to ensure we heard it right. We'll always give a few options.
- What education and/or training do you have that relates to your work?
I have been highly involved in the home theater and smart home industries for over ten years. I have designed and installed many projects that exceeded customer expectations.