About this pro
8 years in business
63 hires on Thumbtack
I'm not one to post, good or poor experiences, however I suggest having everything in writing before retaining this company. Labor was to be included in the initial fee and parts were agreed to be extra. This company decided that they prefer to charge extra labor, mid-stream, to complete work and increased 30% for completion which was not the agreement. I'm sure good people work here but the business practices leave less to be desired.Nov 20, 2018Verified
I would absolutely work with Appliance Smart again and highly recommend them! Moses was completely professional, super nice, knew what he was doing and fixed my washer for a very reasonable price. I contacted them on Friday and by Monday morning he was here. Sears, as well as other appliance repair places couldn't even get here for over a week. Definitely give Appliance Smart a call before calling anyone else :)Nov 12, 2018Verified
He was honest about the needed repair (the bearings had gone), so we purchased a new washer.Nov 7, 2018Verified
End of the story was that the repair was not advisable. Contractor very straightforward about choices and recommendations.Nov 13, 2017Verified
Moses came over the day right after we made the request for an estimate. He ordered the part and made the necessary repairs to our over in just a couple of days. He came in over $100 under the estimate and was both polite and quick to complete the work. I would definitely recommend.Jun 30, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I always charge the trip charge/diagnostic/estimate($60). If you decide to not repair then this would be the only charge As always we can apply that charge towards the repair cost. Total cost for repairs $60+$95
- What is your typical process for working with a new customer?I remember what helped with my wife and I when we hired a contractor to come to our home. 1) call the business and speak to the technician that will be actually performing the job. What type of impression did you get? 2) After the diagnostic is presented, you should feel completely clear on what to expect.
- What education and/or training do you have that relates to your work?Working with GE I would service approximately 1200 customers per year. Although I'm a licensed electrician, certified in refrigeration and factory certified I think my hands on experience working with a full range of customers has been invaluable.