ApplianceSmart Repair of NJ
About this pro
Mis-diagnosed problem 2X. Tried blaming issue on plumbing infrastructure - which was invalid. Identified issue with computer and compressor running hot, but decided not to replace those parts once correcting filtration system. Stated benefit of his service was "warranty coverage". One month later issues arise with coolant system and refused to honor any form of warranty - blamed THUMBTACK for misquoting jobs. Serviceman continuously knocks THUMBTACK - not sure why he is a vendor listed with them. Highly recommend you do not use Appliance Smart Repair if you are serious about having the root cause issue resolved or if you expect some form of professional customer service. ------------------------------------------------------------------------ Inaccurate reply from Moses below. I had no issue with timing of service being two days out if serviceman would acknowledge warranty or try to provide high level of customer service. I simply chose not to ever do business with him again.Mar 13, 2018Verified
End of the story was that the repair was not advisable. Contractor very straightforward about choices and recommendations.Nov 13, 2017Verified
They were great! Excellent communication, clean and considerate!Jul 10, 2017Verified
Moses came over the day right after we made the request for an estimate. He ordered the part and made the necessary repairs to our over in just a couple of days. He came in over $100 under the estimate and was both polite and quick to complete the work. I would definitely recommend.Jun 30, 2017Verified
I could not be any happier!!!!!! Moses was super friendly and very knowledgeable and even fit me in on my schedule to fix my gas dryer that had stopped heating. He knew right away what was wrong- ordered the part and had it installed in no time and my dryer is up and running again- highly recommend Moses and will be using him again for ALL of my appliances!!!!!Thank youApr 22, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I always charge the trip charge/diagnostic/estimate($60). If you decide to not repair then this would be the only charge As always we can apply that charge towards the repair cost. Total cost for repairs $60+$95
- What is your typical process for working with a new customer?I remember what helped with my wife and I when we hired a contractor to come to our home. 1) call the business and speak to the technician that will be actually performing the job. What type of impression did you get? 2) After the diagnostic is presented, you should feel completely clear on what to expect.
- What education and/or training do you have that relates to your work?Working with GE I would service approximately 1200 customers per year. Although I'm a licensed electrician, certified in refrigeration and factory certified I think my hands on experience working with a full range of customers has been invaluable.