What is your typical process for working with a new customer?
Whether it is by phone, e-mail, or in person, I like to give an overview of how our service works, what we do and how we price. I will ask questions relating to what a customer is looking to get rid of so I fully understand the scope of their project. I will also answer any questions or concerns from the customer I have not yet covered. If our service is what they are looking for and our costs sound reasonable then we will schedule a date and time to remove the customers unwanted items from their home or business.
What education and/or training do you have that relates to your work?
Although I have a bachelor degree in Marketing & Management from Central Michigan University I'm not sure there is a specific type of training someone could take relative to what we do. Most of my professional career I have been focused on Customer Service which is what Chuck It Junk Removal also focuses on.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes, we price base on volume; meaning how much room your stuff takes up in our truck. We operate out of a 15 cubic yard dump truck (picture on our website). The bed of the truck is 10L x 8W x 5H.
Normally what I do is give customers an estimate based on what they tell me they are looking to get rid of. If it is difficult to quantify things then I like to give what I call milestone pricing. We price on 1/8 load increments but let them know what it cost for a 1/4 load, 1/2 load, 3/4 load, and full load. We are very transparent with our pricing as it is listed on our website.
How did you get started doing this type of work?
Previously I was a professional in the automotive industry. I enjoyed most aspects of my job, however, after a while the travel, long hours, and stress led me to view "Quantity vs. Quality of Life" differently.
The first couple of career moves after leaving the auto industry did not work out as expected. In January of 2010, I was introduced to the idea of starting a junk removal business. I had long dreamed of owning and building my own company based on family values and customer service.The next month Chuck It Junk Removal was established as a licensed and insured Michigan company servicing customers in Southeast Michigan.
What types of customers have you worked with?
We've worked with homeowners and businesses. whether it was helping them get rid of a single item like a couch to loading and hauling multiple truck loads from cleaning out a home or business.
Describe a recent project you are fond of. How long did it take?
A full truck load coming out of a home with a mixture of large and small items usually takes our 2 person crew around 2 hrs. 15 min. A 1/2 truck load take about an hour and a 1/4 truck up to 30 minutes usually.
What advice would you give a customer looking to hire a provider in your area of work?
First, I would search for and read reviews. Second, if they are unable to give you an estimate over the phone or give you some base pricing (1/4 load, 1/2 load, etc) then I would be weary. Third, ask to see a certificate of insurance showing both Liability and Workers Comp insurance.
What questions should customers think through before talking to professionals about their project?
Because we price based on volume it helps if you know exactly what you are going to have hauled away when asking for an estimate or quote.