FAQs
- What is your typical process for working with a new customer?
I do a phone interview to access the condition, nature and location of the possible mold contamination or suspected area of odor or water damage. Once the client agrees for an inspection then I visit the property and do a visual and hidden moisture inspection, take pictures and samples if requested then prepare a report outlining what needs to be done to correct the problem and either offer do-it-yourself guidelines or recommend how they can hire a contractor to do major work.
- What types of customers have you worked with?
Mostly homeowners, sometimes renters or apartment dwellers. Real Estate Reps that want to make sure the property meets their clients expectations if mold is suspected.
- What advice would you give a customer looking to hire a provider in your area of work?
I recommend an inspection as the best value for $250 - $350 depending on travel or other considerations. Testing is extra and recommended before and after to determine the quality of the cleanup and remediation by the contractor for larger jobs or extensive flood or water damage. Not really necessary for smaller jobs because if you have mold I say spend the money on cleaning and remediation.