Hired 10 times
13 years in business
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Couldn't fix the problem, but technician was professional and tried everything he could. Woman I spoke to on the phone regarding the price was not very polite, however. Thank you for getting to the hotel so quickly! Will use your services again.Sep 29, 2016Verified
PC Computer Repair
I already wrote a review, this company is great and I would recommend them to anyone.Sep 29, 2016VerifiedTech Nerds- GA's reply
This was her earlier review thank u so much, it was our pleasure to help. Arlene Hathaway You tech Paul arrived very quickly and was a great help to me as I am an old lady who does not understand anything about computers, had a problem with Skype and he fixed that, also explained a lot of things to me that I didn't know, when I had more questions Mr. Collins explained things to me on the phone, I am very grateful to them for all the help they gave me and intend to be their customer forever now. Arlene Hathaway in Miami
I have never been happier or more satisfied with technical help for my computer problems and my recent problems were quite unusual, at least for me. Apparently several serious mishaps occurred almost simultaneously, damaging several crucial programs that I depend on and use every day. Not only did they solve my problems, they shared some of their knowledge and offered some very helpful tips on how to avoid other potential disasters. They were fast, efficient, and quite thorough. I got help the day after I contacted them and they made sure all of my issues were addressed and everything was working properly before concluding the job. I would highly recommend Tech Nerds to anyone seeking fast and efficient resolutions to their computer problems. Their rates are unbelievably reasonable, much lower than the local computer tech company I have been using for years. S. PetreaNov 16, 2016Verified
The service provided by tech nerd was great I have no complains. Quality work I can assure you, and I look forward to working with them in the future.Oct 1, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?We have a standard diagnostic/service fee to determine the current problem. This is done before we set a price because I'm sure you can imagine all assignments are different. In some cases we would have a general idea but most times it is difficult to determine unless we actually come out to see it. Sometimes a customer's description can vary from what is the actual issue.
- What is your typical process for working with a new customer?The number one process when working with a new customer or any customer is to call/instant message and have them explain the problem so that we can develop a visual of the situation, schedule a diagnostic/service call and discuss possible solutions to get the job done the first time. You would be surprised how many customers call us to fix problems another company did for them. They usually regret not having used us to begin with.
- What education and/or training do you have that relates to your work?Bachelor Degree in Computer Science. When creating programs I use C SHARP for development. My additional skill is SCCM 2012 which allows me to roll-out operating systems and Application packages to 30k systems with the use of Vb-scripts. In addition to actively working in the field I am constantly taking workshops to stay on top with the latest technology