Avila Painters

We’re saddened that this was an unpleasant experience. This is the actual first time we’ve had an issue with a project/client. However, we’re confident this project left us a good learning experience. The main cause of our misunderstanding, started the day of the initial estimate when your daughter instructed that the project consisted in 250 linear feet. She mentioned her husband works in demolition and measured it 3 times. My mistake was acting in good faith and trusting the information provided without verifying it. The estimate was quoted and mathematically detailed based on the information you provided of 250 linear feet, when in fact, we ended up installing 450 linear ft (almost double the size). In order to try and remedy the situation, we gave you a 30% discount on the whole project. Still, you were unsatisfied, breached the confidential agreement made with the subcontractor, and unilaterally decided to just pay for the costs of labor. My subcontractor was fully paid for the job done. I was in constant communication with my team, the subcontractor and your daughter. The old trim left on the driveway, was left there under your instructions when the project was paused. At the end, due to the miscommunication from both parties, you received a high-quality trim installation job at 50% price of its value. We’re a family owned business, who have been painting/remodeling for a few years now and recently decided to open up our own company. The registration with the BBB is in process and we should receive it soon.