FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All quotes are custom-tailored for each customer according to the nature of the improvement they seek. They are itemized, detailed and fixed - no hidden costs! We also offer excellent financing options including 12 months same as cash. We encourage customers to take advantage of our free, no-obligation site visit from a Mastic Masters staff member to measure and examine the work area to ensure you get the best possible pricing and are made aware of all possible options for your project.
- What is your typical process for working with a new customer?
We meet with all prospective customers at the job site to inspect and measure the area to to be addressed. We discuss the customer's goals and objectives, we provide options and then custom-tailor a proposal that is specific to that customer's job. We generally have customized quotes to customers within 24 hours following the site visit. If customers wish to take advantage of our financing options, we will assist them with the short approval process.
- What education and/or training do you have that relates to your work?
Our technicians receive ongoing training on the latest techniques, equipment and materials we use in our daily work.