FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I price by the estimated hours the project will take.
- What is your typical process for working with a new customer?
Initial Meeting: We are a proactive design group who encourage our clients to take an active role in the design process. An initial meeting is a good introduction for us to get to know each another’s business, service and/or products. The primary focus of this meeting is to establish the scope of work you will be commissioning for your required materials. We take the time to listen to our clients needs to obtain specific goals for the materials being developed and identifying ideas, visions, culture, etc. that will make your materials unique to your products and services. This is also an excellent opportunity for you to see the design solutions we have completed for past clients, and get to know the complete range of services our agency offers, and successes we have had working with other client projects. Quote/Contract: Once we have specifically defined the scope of work you require, we will prepare a written proposal, which upon your signed approval serves as a written service agreement/contract. In this proposal/contract we will include items such as: scope of work, associated fees, additional fees, project timelines and what we will need from your business to get started. Once all parties agree upon all items in this written proposal we can begin work on the project. Project Kick-off Meeting: Congratulations! You have now agreed to commission your website/graphic design project to Lily Design Studio. The kick-off meeting is the first of the design stages when we want to very specifically define your project goals, design likes and dislikes, identify artwork and text to be used, navigation flows, layout styles, etc. Since we want to get off on the right foot for the initial design concept, it is important that we specifically evaluate all your ideas, and gather as much information as possible. We will also begin to provide you a list of the information we will require from your business: unique photography, descriptive text, etc. Initial Designs: We take all of the information and ideas gathered during our kick-off meeting and set out to do our job of creating a unique, compelling, and effective design solution for your company’s service or product that specifically targets your consumer groups. We do this by applying what we know about your design needs and objectives with in depth industry research and brainstorming to create preliminary sketches, and finally, computer rendered designs. Feedback: After we feel that we have nailed the initial creative idea of a compelling, effective design solution, we will present the initial design concepts to you and your business associates for review. At this time, it is very critical that you provide input regarding the visuals, color, layout, navigation (if necessary), content, and any other visual element relevant to the project. It is important to note, have all persons relevant to the decision making process involved in reviewing the initial design concept and provide feedback. Refinement of Initial Designs: Based on your feedback we further modify, refine or expand (if necessary) the initial designs to meet your objectives. Concept Approval: At this stage, we will be in agreement that the goals of the design objective are being met. We will continue with “Design Construction” stage. Design Construction: We will begin to incorporate all content into the design process. At this time we will communicate back and forth regarding any additional text and/or visual requirements. Vendor Coordination: If necessary, we work with several, high quality, vendors involved in the digital and printing industries to coordinate the reproduction and/or distribution of your completed materials. Our list of approved vendors includes: offset printers, digital printers, mail management companies, illustrators, photographers, e-mail marketing, web hosting firms and various other vendors each project may require. Final Project: Are we finished already? This stage is the most exciting for both the client and Lily Design Studio. This is the stage where a design vision becomes a completed tangible product. We will either launch your website files to your web hosting service, or provide any print materials development projects to the printing service or to the client in digital format on Disk. Ongoing Client Relationship: We regard you and your business as a valued customer who’s on-going marketing material needs are important to us. The completion of your initial project is seen as the beginning of our relationship. We want to serve you as an arm of your organization. Consider us the marketing/graphic design department of your business as we intimately know your business and understand the goals of your marketing plan.
- What education and/or training do you have that relates to your work?
I have a Bachelor's Degree in Graphic Design and Marketing from Northern KY University.