About this pro
2 years in business
16 hires on Thumbtack
PC or Mac
Although my issue was not resolved, Patrick was very clear about the progress and did recommend me to another vendor that could escalate my issue. I'd gladly recommend PTPC to my friends and would use him again when needed.Aug 13, 2016VerifiedPTPC Solutions LLC's reply
Thank you for your business and patience! Best of luck!
My mom is very please with the service she received on her computer. It is running like they day she brought it, I have ask how is the computer, she gives me a thumbs up with a smile. That please me a lot and now I am happy.Jun 5, 2016Verified
Needed to connect an old printer to Windows 10. I was unable to get that to happen. He also was unable to make it happen but it was a heroic effort that went of for two hours and he would not take payment. I was impressed -- but not all that surprised.May 3, 2016VerifiedPTPC Solutions LLC's reply
Thank you for your patience!
He came to my home and figured out what was wrong with my computer. He installed some software to make it last a little bit longer. He acted very professional and his visit didn't cost me very much. I will be using his services in the future.Apr 25, 2016VerifiedPTPC Solutions LLC's reply
Thank you very much!
My computer was running slow. There were a few notices that popped up during startup. Patrick worked diligently to find a way to remove them. He patiently answered all my questions; explained various options for settings; and cleared thousands of unnecessary files. Follow-up the next day with additional ideas were greatly appreciated.Apr 17, 2016VerifiedPTPC Solutions LLC's reply
Thank you for your patience as well as your business!
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- What should the customer know about your pricing (e.g., discounts, fees)?All services have a flat rate that include a 7.0% Indiana sales tax. Please visit my website for more details.
- What is your typical process for working with a new customer?I ask that all clients provide as much information as possible to better assist their computer problem. In return I greet and serve all new clients with the warmth and professionalism I would expect in return. Thumbtack.com operates on a credit rubric, meaning that professionals respond to clients via credits. The more complex the issue, the more credits it costs. Hence, SERIOUS INQUIRIES ONLY! Clients receive live updates of items serviced!
- What education and/or training do you have that relates to your work?A+ Certification; 10yr technical background diagnosing and troubleshooting hardware/software computer problems; Tier I-II support experience; working knowledge of network typologies & configuration.