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Current Top Pro
Hired 57 times
6 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Credit card, Cash, Square
Currently a Top Pro
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Jan - Jul
Jul - Dec
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They clean my house thoroughly and took their time. I really appreciate the hard work. All at a great priceAug 31, 2018Verified
They did a wonderful and very thorough cleaning of my home. Even removing the knobs on the stove to clean 😊. Very friendly and easy to work with. Going to sign up for monthly service 🙂🙂🙂🙂🙂Sep 1, 2018Verified
One of the BEST I have ever used. I needed a last minute Move-Out cleaning and they were prompt to respond with a great quote. Communication was great and arrived on time. Very friendly and professional. It's rare to have cleaners who actually care about the quality of their work and they do. It truly is a family cleaning service which is nice too. Thank you Mark!Aug 13, 2018Verified
These folks did a great deep cleaning on my home. Not only were they professional and punctual, they were pleasant and friendly. The value for their service is very good. I highly recommend.Aug 22, 2018Verified
Stars family cleaning was absolutely amazing !! Arrived on time and was very meticulous of their work every spot every corner was catered to!! They did an excellent job!! And I thank them so muchNov 3, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We have a base standard price. however, since every single house is different and every customer has different needs we also customize our price based on customer specific needs and wants. After a long time working with different customers and different types of cleaning STARS FAMILY CLEANING noticed that most issues were related to miscommunications between customers and companies. At STARS FAMILY CLEANING we develop a system where customers will know exactly what they are getting and how much it will cost. No surprises after job is done.
- What is your typical process for working with a new customer?Our main goal is 100% customer satisfaction. to ensure that's accomplished we make sure customer's specific needs and wants are addressed before job is started. Communication is a huge part of service. After understanding exactly what new customer wants STARS FAMILY CLEANING provides a customized service that is focused on every single client needs.
- What education and/or training do you have that relates to your work?STARS FAMILY CLEANING owners have been involved in cleaning and other customer services business for over 10 years. Our cleaning representatives are trained to take care of your house like it is their own.