DDR Restoration Inc

Jacksonville, FL

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About this pro

How does your business stand out?

DDR Restoration Inc specializes in restoring residential and commercial properties damaged by flooding, fire, smoke and mold in Jacksonville and its surrounding. DDR Restoration inc utilizes well trained and top professionals while implementing the latest technologies to restore your property to pre damage conditions. Water Damage Restoration. We have state of the art equipment and trained technicians to quickly remove the water in your property by extracting it and drying it out. We perform water damage and clean up restoration for both residential and commercial properties. Water damage, if neglected, can only aggravate the problem and further lead to possible health risks. The only way out is to get in touch with a professional company to root out the problem completely. Most importantly, we can mitigate your loss and stop further damage with our immediate response team. Fire Damage Restoration Fire & Smoke damage can strike your home or business at any moment and destroy all your personal belongings on a matter of minutes. Our 24/7 emergency fire damage restoration service can make the difference. We have extensive experience, knowledge and equipment to handle this type of disaster. Due to the unique behavior of smoke, proper fire damage restoration requires specific knowledge and training. We have the experts to resolve the full array of fire related damage issues.

What do you enjoy about the work you do?

I like the satisfaction of knowing that my customers are pleased with the service I have given them and hopefully they would recommend another customer to me, a happy customer It's what we aim for and it's what we pride ourselves in.
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Location

Jacksonville, FL 32207

Background check

Complete

Years in business

1

Number of employees

4

Times hired on Thumbtack

12

Reviews

18 Reviews
  • Cathy R. Sep 15, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    What an awesome experience! Danny and Frank came in andknew just what to do to help us resolve our situation.
  • Chris K. Aug 25, 2017
    I was so impressed with the service received from DDR Restoration, wonderful people, wonderful company , with quality work and professionalism.
    Frank K. Aug 25, 2017

    Thank you Mr Chris.

  • Mario L. Aug 24, 2017
    DDR Restoration is by far the best company that i have ever deal with. They guided me through every step in the rebuilding and restoration of my home they all made sure i knew what was going on all the time. I will definitely recommend DDR restoration to all my friends and family.
    Frank K. Aug 25, 2017

    Thank you Mario we are here to help

  • John M. Aug 23, 2017
    Water Damage Cleanup and Restoration
    Verified Review Updated
    Danny and Francisco are consummate professionals. They are totally focused on customer service and satisfaction. They are always willing to do a little extra to make sure your life gets back to normal.
    Frank K. Aug 25, 2017

    Thank you Mr, John we are here to help.

  • Verified Review Original
    Danny and Francisco are consummate professionals. They are totally focused on customer service and satisfaction.
  • Roberta P. Aug 11, 2017
    I would recommend them to anyone. They were great
    Frank K. Aug 25, 2017

    Thank you Mrs, Roberta for your review,

  • Patricia S. Jun 28, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Work begins tomorrow, so I can't give my opinion yet. Danny is very friendly & helpful in answering all questions. His opinions give me a secure feeling about work that will be performed.
    Frank K. Jun 28, 2017

    Thank you for your review

  • Ibn A. Jun 22, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Thank you for your honesty and great advice!
    Frank K. Jun 28, 2017

    We appreciate it thank you for your review

  • Nick S. May 1, 2017
    Thank you!
    I had a very positive experience with DDR Restoration. Of the companies I called, I feel I made the best choice going with DDR. They are a great team of knowledgeable, friendly and more importantly trustworthy group that help us finish this project up as quickly as possible. Overall, I am extremely satisfied with their work. Thank you guys.
    Frank K. Jun 28, 2017

    Thank you Nick, for your review

  • Robert L. Jan 10, 2017
    Best, Fastest, Caring Business
    I have had many do work for me over the past 16 military years and three houses that I have owned, but this by far is the BEST COMPANY I have ever had do work for me.   My AC unit flooded the garage, laundry room and my daughter's bedroom. These guys were the most professional people I have ever seen. The work was of the highest quality and was done very quickly and professionally. They got rid of the water. They did drywall removal and installation. They also remove carpet and laid tile There was no headaches at all and the pricing was the best in the market.       I can honestly say I have never had the pleasure I'm having such a great company come in and do the work and get it done right the first time.  They left my house looking as if nothing had happened at all. In fact they left my house better than it was before they got there!       People have been in my house and the first thing they ask me is can they get the number for this company. You guys did a outstanding  job and I just wanted to thank you from the bottom of my heart.
    Frank K. Jan 21, 2017

    thank you Mr Robert for your review

  • David P. Jan 5, 2017
    Fire Damage Restoration Cleaning
    Verified Review
    Very Happy
    Very professionals and very qualified contractors. They arrived in time and showed caring and compassion. DDR is licensed and insured. I ask them for a copy of their Fire and Smoke Restoration certification and they give it to me. A lot of companies dont have their certification but they do. Very pleased and happy that I hired this Company. Would highly recommend this Company.
    Frank K. Feb 28, 2017

    thank you very much Type your response to this review.

  • Christine S. Oct 18, 2016
    Water Damage Cleanup and Restoration
    Verified Review
    Help after Hurricane Matthew
    Our home had flooding from Hurricane Matthew and I wanted to obtain quotes from 3 contractors. DDR met us within 2 hours of my posting the request. Their bid fell in line with the others, but the two biggest selling points were: 1) they are local 2) they made us feel very comfortable - they are pleasant, polite and answered all of our questions thoroughly. We hired them on Wednesday and they started work at the agreed-upon time Saturday morning. We were very impressed with the QUALITY of their work! Baseboards were removed and 2 feet of drywall cut from about 75% of the home. ALL demo-ed materials were immediately bagged, taken to the street and stacked uniformly at the curb. There was no dust / dirt anywhere in the home when they completed the demo. Fans and dehumidifiers were set up by 5 pm on Saturday. Today is Tuesday and all equipment was removed by 9 am. Again, we are VERY pleased with the quality & the price of the work completed. As DDR also can handle the reconstruction, we have requested a quote to get everything put back together.
    Frank K. Oct 19, 2016

    thank you so much for your review

  • Ken W. Oct 2, 2016
    Mold Inspection and Removal
    Verified Review
    Very pleased so far.
    Francisco and the gentleman that was with him were very professional, in which they were on time and as soon as they entered my house began working. Moreover, they were both curtious and neat with the work that they were doing. I am looking forward to seeing the final results.
  • Nan J. Sep 15, 2016
    Great job, DDR Restoration Inc.
    DDR Restoration Inc came in quickly after the fire, swarmed in with a bunch of qualified help and got the job done in a flash. Great Job. I would highly recommend. Glad I didn't use the recommended company that the insurance company referred me to. These guys are independent and that is very important.
    Frank K. Sep 21, 2016

    Thank you, for your review

  • Michael J. Sep 14, 2016
    Water Damage Cleanup and Restoration
    Verified Review
    Water damage
    DDR Restoration did an amazing job, very clean and professional. I had a pipe burst in my bathroom and the water ran for about an hour, they came and extracted all the water. Francisco and his guys moved all the furniture. I didn't have to do anything. Very professional, they came and checked the temperature and humidity every single day until they were done. I will definitely recommend DDR Restoration for any job.
    Frank K. Sep 21, 2016

    Thank you, for your review

  • George F. Sep 12, 2016
    THUMBS UP
    The guys were extremely polite and efficient. Got all the help I needed with out creating a huge mess and the cleanup was excellent
    Frank K. Sep 21, 2016

    Thank you, for your review

  • Alan M. Jul 10, 2016
    On time.very professional service. I'm happy with the work,if you want professional work by professional people, I recommend.
  • Iris A. Jun 13, 2016
    DDR Restoration did an amazing job. 100% recommend.
    Frank K. Jun 15, 2016

    thank you

  • Emmanuel M. Jun 10, 2016
    I am the owner of two Learning Centers and DDR Restoration came to my rescue twice. The first time it was a nightmare because a water pipe had burst and there literally was a flood in the first school. I thought we would have to close the school for a few days because of all the water. To my surprise though, DDR Restoration worked all afternoon and night to the early morning to get everything to the point that we could still be open. The second time I needed a restoration service was because of the all the rain we had. That rain somehow found its way through small cracks on the outside corners of the window sills in six of the classrooms of the second school. Luckily it was not a flood, but wet enough to have to call DDR Restoration. If you need any kind of damage, recovery service, I highly recommend DDR Restoration. They are friendly, knowledgeable and comfortable to work with. If you call another restoration service, you will just be waisting your time.
    Frank K. Sep 21, 2016

    Thank you, for your review

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We use the standard costs associated with mitigation and remediation. We use the same software that insurance companies use to settle claims.
What is your typical process for working with a new customer?
Generally, a customer has an issue that prompts a inquiry to us. We then contact the customer and help them find the cause of the problem and then remedy the situation. We try to make this process as seamless has possible as to keep the customer well informed and back to normal in a minimum amount of time.
What education and/or training do you have that relates to your work?
IICRC Water Damage Restoration, Fire and Smoke Restoration. CERTIFICATION Register # 216544
How did you get started doing this type of work?
I started in the restoration business in 1995 and have had a lot of success in helping clients get through there unfortunate situations. I have opened my own business to allow me assist customers and meet their needs from start to finish.
What types of customers have you worked with?
In this type of business you meet many customers with many different situations. Some clients have an emergency and some are just inquiring about services. We are on call 24/7 and we are well equipped to handle the emergency calls that come in We work with plumbers and property managers, as well as home owners.
Describe a recent project you are fond of. How long did it take?
I recently had a daycare that had water damage from a storm. I was called and met with the owner to assess the situation. Although some of the classes had to be relocated for a day, we were able to get the classrooms dry and return the students and teachers back to their original places the next day.
What advice would you give a customer looking to hire a provider in your area of work?
I would advise any client who is looking to hire a provider to ask any and all questions that they feel comfortable with. The more you ask the more you become informed and it will allow you to understand the process better.
What questions should customers think through before talking to professionals about their project?
Ask for licences and other credentials. Make sure that they have liability insurance and that they answer any and all of your questions about the project.