|Sunday||6:00 a.m. to 6:00 a.m.|
|Monday||6:00 a.m. to 6:00 a.m.|
|Tuesday||6:00 a.m. to 6:00 a.m.|
|Wednesday||6:00 a.m. to 6:00 a.m.|
|Thursday||6:00 a.m. to 6:00 a.m.|
|Friday||6:00 a.m. to 6:00 a.m.|
|Saturday||6:00 a.m. to 6:00 a.m.|
DDR Restoration Inc
About this pro
2 years in business
16 hires on Thumbtack
Colman S.Mar 9, 2018Verified
Francisco quit before finishing the job, after I complained to him multiple times about the poor job of him sealing off the work area with plastic. The plastic kept coming down bugs were getting in my house and it also prevented my house from staying cool. After Francisco quoted me a price even after being provided my insurance company EOB he later felt the deductible should have been paid to him in addition to the amount he had already agreed to perform the work. He didn’t want to honor the price he quoted so he quit after ripping my walls and cabinets out. He put plastic up where the walls were and my air handler box is open and exposed to dust and whatever else may be in my garage. I previously made Francisco aware that I have asthma and was having difficulty breathing after the Walls were removed. To add insult to injury he sent me a text quitting the job after he resealed some of the openings and texted me photos. Basically he used the disagreement about the plastic falling down as a way out of his contract. Maybe he should let the office handle the financials instead of him agreeing to a price signing the contract and then getting upset because he wanted to charge more. I will be filing a complaint with the Better Business Bureau. I can’t believe how unprofessional Francisco was! I will never beg anyone to do anything for me especially when I’m paying!Feb 23, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We use the standard costs associated with mitigation and remediation. We use the same software that insurance companies use to settle claims.
- What is your typical process for working with a new customer?Generally, a customer has an issue that prompts a inquiry to us. We then contact the customer and help them find the cause of the problem and then remedy the situation. We try to make this process as seamless has possible as to keep the customer well informed and back to normal in a minimum amount of time.
- What education and/or training do you have that relates to your work?IICRC Water Damage Restoration, Fire and Smoke Restoration. CERTIFICATION Register # 216544