Current Top Pro
Hired 50 times
4 years in business
(Eastern Time Zone)
12:00 midnight to 12:00 a.m.
Credit card, Cash, Paypal
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Daniel L.Jan 3, 2019VerifiedGuardian Overhead Doors's reply
Thank you for the review, Daniel!
All the info Caleb provided me gave me a much better idea of how garage doors are really supposed to be done.Sep 4, 2018VerifiedGuardian Overhead Doors's reply
Thank you for taking the time to leave a review. We appreciate your business and I will be in contact with you when your new garage door arrives. Enjoy this beautiful weather and happy holidays!
We really enjoyed working with Caleb from Guardian Overhead Doors. He was Professional and went above and beyond by organizing the garage as he moved items back into place. He swept things up and made sure he left the area better than he found it. He was pleasant and communicated really well. I would strongly recommend using them.Jul 18, 2018VerifiedGuardian Overhead Doors's reply
Thank you for leaving such a detailed review of the experience you recently had with us. Customer satisfaction is our number one priority! It was a pleasure meeting and working with you, Heather.
Caleb has been very patient in my rescheduling and gave me no problems when I called to do so.He understands life happens and I appreciate that.Jul 11, 2018VerifiedGuardian Overhead Doors's reply
Dwight, thank you for taking the time to write a review. I hope you have a great holiday season!
The only reason Caleb was late, was because his helper didn't get out of school as planned. Caleb did call to inform us of situation.May 25, 2018VerifiedGuardian Overhead Doors's reply
Thank you for leaving a review, James! I hope you have been enjoying the new door!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our standard charges consist of: -Residential- •Service Call & 10 Point Inspection - $39.95 •Labor Charge - $89.95/hr •Sideways Door Repair - $179.95 •Installation Of Store Bought Opener $75-$125 -Commercial- •Service Call & 10 Point Inspection - $89.95 •Commercial Labor Charge - $139.95/hr •Plus any parts if needed Guardian Overhead Doors will beat ANY & ALL prices! We guarantee the line of products we carry are of the highest quality. Which includes our garage doors (CHI), automatic operators (Liftmaster), and all of the other parts we stock. We even provide a Limited Lifetime Warranty on Torsion Springs, Galvanized Nylon Long-stem Rollers, LiftMaster motors, and new CHI garage door sections that are installed by us.
- What is your typical process for working with a new customer?The new customer contacts us by calling our 24-hour business line or by clicking on the "Contact Us" link on our website. We then ask for a brief description of the issues the customer is having with their door or operator. Once we have a good understanding of the problem at hand we schedule an appointment for the appropriate time and then we gather the customer's address and phone number. Once the technician is 15 minutes from arriving, we give every customer a courtesy call to let them know we are almost there.
- What education and/or training do you have that relates to your work?We have over 12 years of experience in the overhead door industry and are proud to have a Certified Master Technician handling our service calls, both commercial and residential in Jacksonville, FL.