|Sunday||7:00 a.m. to 7:00 p.m.|
|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
|Saturday||7:00 a.m. to 7:00 p.m.|
About this pro
Excellent will definitely use then againMay 11, 2018Verified
I should have realized when they offered a price well below average that I would receive service to match; well below average. Although polite and friendly, the movers were not very proficient. They assured me all of my items would be able to fit within the allotted time frame I had available and they did not. I had to have my friends show up with an additional vehicle just to fit all of my belongings. It took over 5 hours for a 1 bedroom apartment to be loaded onto the truck, with assistance from my friends. All of my oversized furniture was DAMAGED. My brand new couch was torn all along the back. My entertainment stand was scraped from front to back, and my dresser drawers no longer work because the dresser was so badly damaged. My armoire was handed to me in pieces, and the owner of the company claims he did that to prevent it from breaking further. The back fell off of it, a door that was intentionally taken off, was handed to me with the top hanging off of it, and the remaining two other doors were caved it because the door Stop was broken off. They hand you this form asking about their service in the middle of moving chaos, and at that time I didn’t notice the damage done. When I noticed the damage done several days later, Tommie refuses to pay for damages. Stating it was three days later; if you’ve ever moved before, you know that life doesn’t return to normal immediately after. It took a while to notice all of that damage. That and they put the damaged side of the couch against a wall so I wouldn’t notice it. I only asked that my couch be replaced as it is brand new, and it’s unfair that I spent my hard earned money on a new piece of furniture and it’s now it’s destroyed. I figured I could repair the wooden furniture on my own, but I cannot repair a torn couch. Especially when it’s brand new, why should I have a repaired couch when it’s brand new? Instead of being a responsible business owner, Tommie responded with a nasty email. Now I’m forced to go to Small Claims COURT to have my couch replaced. DO NOT HIRE THIS TEAM - The low price might be inviting, but the cost of repairing damages isn’t worth it. I’d like to add, in response to the insulting comment that blatantly calls me a liar instead of attempting to solve the issue (can you say poor customer service?) that yes, it took me 4 whole days to contact them about the damage. I don’t know if you’ve ever moved before - or if you have ever moved over the New Years Holiday, but moving, unpacking and settling in takes a long time. So yes, with the holiday and he fact that they tried to hide the damage by placing the couch in a way so that I couldn’t see the damaged side, it took me 4 days to notice and toner a hold of them. I think anyone that has ever moved can relate.Jan 24, 2018VerifiedCrystal Clean J.'s reply
Please refer to the quality checklist this customer completed AFTER WALK THROUGH of the completed rendered service. The photos are pre-existing and not caused by us which is why she did not listed them on the quality checklist after our completed service.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?In town moves, we have a standard structured price
- What is your typical process for working with a new customer?We submit our bid and what comes with the bid. We get information about the contents. We show up ready to provide white glove service. We strive for 5 on every job!
- What education and/or training do you have that relates to your work?* Team Lifting * Tier Building