FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing, we are a small business so we are able to work with our clients to negotiate a price that works for our clients and us. We offer multiple discounts: New customer discount, Senior citizen discount, Military discount. GROUP RATES: 3 or more homes are eligible for a group discount.(especially Dryer Vent cleanings, if a neighborhood or even family members of 3 or more homes would like a service, we are able to provide a cheaper rate). WE ARE ALWAYS RUNNING NEW DEALS! If you do not see one online-just call and ask!
- What is your typical process for working with a new customer?
The typical process when we work with a new client: 1. Call to discuss which service client is in need of. Arrange an appointment for the service. During the call, we discuss what the client is looking for, we discuss any issues in home, expectations from clients, any fees,discounts and deals being offered, discus the process of the work to be done and we set up appointment for work or an inspection if needed. 2. If inspection was needed, our technicians will come to your home, do a full inspection and evaluation and provide our client with a full written report. Generally, we set aside time so if the customer wants work done same day as inspection- we are able to do so. 3. Complete work on scheduled day(s). Provide before/after pics to client. 4. Follow up call or email is made to the client to ensure complete satisfaction. Our clients are our #1 priority. We make sure we are fully educated on any new products, equipment and training. We have highly trained & excellent, friendly technicians, who are there for you! - Our team is truly amazing & we take pride in knowing we are saving our clients money by increasing the longevity of their homes equipment & ensuring everything in the home is up to code (ex. insulation in attic &crawlspaces), which can save a tremendous amount of cash for you! We ESPECIALLY love to take care of our clients whom need work done to ensure a HEALTHY Living Space , IMPROVING INDOOR AIR QUALITY by cleaning and treating Air Ducts, Dryer Vent Lines and Crawlspaces. The reason we got into this line of work was to help people with asthma and allergies improve the quality of there home. With a family who suffers from these issues- I wanted to show others how important it is to protect your home- to in return protect you.
- What education and/or training do you have that relates to your work?
Our technicians are highly trained with the most reliable equipment, chemicals and products we use. Our products are all Eco-friendly and safe for you and your loved ones. With over 50 years combined experience, our technicians are able to leave you, our client, with the knowledge and confidence of a job well done.