|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
About this pro
My laptop was totally infected and wouldn't boot up at all. I really thought it was a lost cause, but Rob diagnosed the problems and had it up and running while also saving all of my personal files. He also educated me about keeping my laptop virus-free and running optimally. He was professional and answered all my questions in lay terms that I could understand. I highly recommend Rob to anyone having computer problems.Jun 30, 2018Verified
Rob was excellent! He made me feel very comfortable with him and with the process of having my computer fixed, which I had never done before. He explained everything to me in a simple way and did not treat me like I was computer illiterate, which I am. He worked hard to fix one of my difficult to fix situations and saved an old computer for me. I had him work on 2 home computers and one laptop. He came to my home to reconnect everything at a very fair price. I could not have asked for anything more from my new computer expert, I am 100% satisfied with the service and price.Apr 29, 2018Verified
He helped with everything that I needed promptly and courteously.Sep 24, 2017Verified
Quick to respond with a quote - reasonable prices - I took him a mess and I came home with a new computer - would highly recommendSep 1, 2017VerifiedRob P.'s reply
Tammy, Thanks for your kind review!
I have a complex computer problem, KC Techfriend explored all avenues, my problem may not be solvable.Jul 23, 2017VerifiedRob P.'s reply
Thanks for the nice rating, Dale.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Current fees and charges Clean malware, speed up machine (average problems. You bring in the computer) $50 (Total) Clean malware, speed up PC (difficult problems) $75 Install/re-install operating system $75 Drive to your home (within 30 miles) $10 Work at your home $40/hr Diagnosis $25 New hard drive (backup, installation, Windows, restore) Does not include cost of new drive $125 Training $35/hr Purchasing consultation, assistance $25 and up In-home setup of new equipment $40/hr Most other issues $40/hr All parts extra Rates subject to change
- What is your typical process for working with a new customer?I will go over the customer's computer issues over the phone and then determine if the problems can be solved quickly on site, or if the computer needs to be brought to my shop. Generally, I can save customers money if they bring me their computer.
- What education and/or training do you have that relates to your work?I trained on the job for 25 years.