FAQs
- What is your typical process for working with a new customer?
Before any drafting or bidding begins, we always meet with clients face to face to get a feel for their personal style and ideas. The next step is a rough estimate to ensure that our client has budgeted a realistic number for the scope of work. If the numbers are close, we will adjust the details and then provide a detailed, line item estimate with a contract and terms. We never sign contracts over e-mail unless requested by the client, we prefer to interact face to face as much as we can. Our clients can be sure that there will be a managing partner in the company on the job site every day during work. They can also expect a minimum of 1-2 status walk throughs each week as well as budget updates. At the end of the job, the owner, the client, and the project manager will do a detailed walk through and address any final touches before final payment and close-out of the contract. Caster Construction has a guarantee on all work and attaches the details to every contract. Our goal is 100% satisfaction with no regrets and we will do anything we can to achieve that goal.
- What education and/or training do you have that relates to your work?
Josh Caster, the owner is a Construction Engineer out of Texas Tech University. He worked through college by renovating and flipping homes for use as investments and student rentals for 5 years. After college, he moved back to his hometown of Sugar Land to start his own business with the hopes of providing a more enjoyable overall renovation experience to clients. Josh manages the company as a whole while also working in the field managing jobs and working alongside the crew. Caster Construction has another Project Manager, with 30 years experience, to help with job sites as well.
- What advice would you give a customer looking to hire a provider in your area of work?
Ask your contractor tough and odd questions when meeting about a project. If your contractor can field any question you throw at them without hesitation, they probably know what they're doing. If they can't get you a ballpark number or won't give you guidance on design or cost cutting, they may not be as qualified as they claim to be.