Universal Windows Direct of Atlanta

Kennesaw, GA

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About this pro

How does your service stand out?

Our mission is to provide the highest quality home improvement products and services at the absolute best market value. As well as teach the people about their home.

What do you enjoy about the work you do?

I enjoy helping homeowners save on energy cost and boost their pride of ownership by replacing their old windows, siding, and entry or patio doors. The thing I enjoy the most is teaching the homeowner about their home and how to know when they need to replace something.

Location

Kennesaw, GA 30144

Background check

Complete

Years in business

3

Number of employees

3

Times hired on Thumbtack

20

Reviews

19 Reviews
  • Thumbtack Customer Aug 15, 2017
    Eugene was very responsive and came out to give quote on the same day.
  • Thumbtack Customer Jun 23, 2017
    Easy process and the windows look nice
  • Alan E. Jun 15, 2017
    First, we are very happy with the product now that it's installed. The windows and the vinyl casing look great and function great. The installation process was amazing. Jeff and his team installed 9 windows and two large entry windows, tested them for functionality, cleaned them all, and cleaned the work areas in less than 3 hours! Well done Jeff! Mr. Popov followed up the installation the next day to inspect the project and make sure we were satisfied with our purchase. UWD of Atlanta provided a first class product, first class installation, and first class communication throughout this project. My wife an I highly recommend this company for any of your window projects. Well done!
  • Alan E. May 5, 2017
    Window Installation
    Verified Review
    The sales person, Yoel, and the measurer, Jeff, were perfectly on time for the appointments. Very professional. So far so good!
  • Josh C. Apr 10, 2017
    Siding Project
    Craftsmanship of the siding installation was great and installation was performed in a timely matter. Eugene was very responsive to questions/concerns that I had.
  • Josh M. Mar 23, 2017
    My go-to company for doors and windows.
    Efficient and pays attention to detail. Excellent follow-up and great communication! I've done two projects with these guys, without ever meeting them in person; they can execute via phone, email, and text if those methods fit your needs.
  • Thomas E. Jan 18, 2017
    Window Installation
    Verified Review
    Satisfied customer
    Window installation was done professionally and promptly.
    Eugeniy P. Jan 25, 2017

    Thank you for the wonderful review and we hope to be of use in the Future!

  • Francesco Q. Jan 16, 2017
    Door Installation
    Verified Review
    Outstanding Service. Outstanding Result.
    Very impressed with the level of professionalism and the dedication to customer satisfaction! This contractor did a perfect job transforming our French Doors into exquisite oversized Windows that gave the home a contemporary feel and helped resolve a leaking issue we we were experiencing. HIGHLY RECOMMEND!
    Eugeniy P. Jan 25, 2017

    Thank you for the amazing review and we are glad that you love your new windows!

  • Kriss I. Sep 19, 2016
    Universal Windows Direct of Atlanta with Eugene Popov
    Excellent service by Eugene Popov! Very good quality replacement windows for your home improvement projects! It took only 10 days from ordering to the installation day! Eugene was in contact with me all the time to keep me updated on the status of the order, delivery, installation and final inspection afterwards! I will totally recommend Universal Windows Direct to every homeowner!
  • Jon B. Sep 1, 2016
    Window Installation
    Verified Review
    Good experience with Universal
    This is a good company to deal with. They were professional throughout the process of ordering and installing the windows and the windows themselves have been great so far. The only thing preventing me from giving a 5 is that one of the windows was cracked when it arrived and we were told that it would be replaced within a couple weeks. After the allotted time had been exceeded, we had to call to find out where the replacement was. To be fair, they were very polite, and the tech got back in touch within a day or two to schedule the install of the replacement. Overall, I am happy to recommend these guys.
  • Ellie A. Aug 31, 2016
    Window Installation
    Verified Review
    Great job
    We use Universal Windows to do everything outside our house- siding, windows and pain Very professional service and wonderful job Will highly recommend this company
  • Belisario A. Jun 25, 2016
    Eugene was great to deal with. He answered all our questions about the windows and installation. He made sure to follow up after the job was done. The installers came on time and did a great job.
  • Stephanie E. Jun 21, 2016
    Window Installation
    Verified Review
    Eugeniy and the team at Universal Windows Direct of Atlanta did a wonderful job. They were patient with us and worked with us on timing. Eugeniy was very honest and kind and I felt like he gave us the best price for the work we got, which was outstanding. They were always on time, always professional, effective and efficient. Eugeniy even came by after everything was installed to discuss with us what was done and how. I was so pleased with the work they did. My windows are gorgeous!
  • Val K. Jun 20, 2016
    So grateful for everything these guys did for us, particularly for the two doors. UWDA rocks!
  • Cj S. Jun 16, 2016
    Having 17 Windows and siding was told 3 days been 2weeks and still waiting . Left job twice to do other jobs and didn't come back when they said they would . Very messy workers .
  • Corey L. Jun 10, 2016
    Window Installation
    Verified Review
    All went well. Eugene and his crew did a great job
  • Tammy D. May 8, 2016
    Universal Windows installiert 25 Windows. The Windows are Great. The Service ist excellence. The installment Team arrived On Time. Cleaned up and was very Professional. Excellent Job.
    Eugeniy P. May 8, 2016

    Thanks Tammy and thank you for the business

  • Ron A. Apr 18, 2016
    The installation crew arrived early and completed the job thoroughly. Putting the blinds back up slowed them down, but they stayed with it. We love the windows and how quiet it is now. One thing, we may have to get new blinds since you can't put a screw into the window frame and the way they were reinstalled has the blinds sticking out away from the window. I would get them again though.
  • Ted B. Apr 17, 2016
    window replacement. Great Job, very reasonably priced. Showed on time, job was done in less than a day. Highly recommend.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Yes If it is windows it is per United Inches if it is siding it is per Sq (10x10 Feet)
What is your typical process for working with a new customer?
Schedule a convenient time to meet with the customer at his/her house, recognize and evaluate the problem, leave a free no obligation estimate that will be good for 30 days.
What education and/or training do you have that relates to your work?
2 years servicing all my customers One week basic training of understanding the products that I offer and monthly webinars for improving the knowledge or for updates.
How did you get started doing this type of work?
It is a franchise with over 42 locations nationwide and I am the local representative for the Atlanta market.
What types of customers have you worked with?
I've worked with all sorts of customers, I have multiple ways on working with their budgets
Describe a recent project you are fond of. How long did it take?
Typical lead time on all my jobs is 4-6 weeks depending of what needs to be done. I have just finished a 6 window job in Atlanta/Dunwoody town home community and 2 more to be install within 2 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that they are licensed, bonded, insured, have workers' comp., no subcontractors, and are a EPA Lead-Free certified Firm
What questions should customers think through before talking to professionals about their project?
Are they a reputable company, and can they provide references