33 years in business
(Eastern Time Zone)
12:00 a.m. to 12:00 midnight
Chris was wonderful to work with...Everyone I’ve worked with from R&D has been amazing to deal with...Apr 21, 2018
I have had R & D service my heater and air condtioner for many years now. They are the most reliable company around and very competative when it comes to pricing. I recently decided to purchase a generator also. They installed it and I could not be more happy with the professionalism and quality of the work. I always recommend this company to all of my friends.Apr 14, 2018
I had a furnace, ac unit, air filter, wifi thermostat and 50 gallon water heater installed in my home. R&D could not have been better. The salesman, Jim, and the install team were professional and accommodating. I would highly recommend them.Apr 12, 2018
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- What should the customer know about your pricing (e.g., discounts, fees)?We use a flat rate pricing to ensure our clients know what the cost is before any work is performed. Our technicians will evaluate the system which is covered by the diagnostic fee and if a repair is made the diagnostic fee is waived.
- What is your typical process for working with a new customer?I am scheduled for service, what happens next? A day prior to your scheduled service date you will receive a warm and friendly call from our office to confirm your appointment for the next day. Once the tech is on-route to your home you will receive a text message notification in addition to an email letting you know the tech is on his way! The email will include a picture of the technician as well as a brief biography so that you know who will be coming to your door. Once the technician arrives; he will put on booties before going beyond the front door. Even if you tell him it is not necessary it is our policy so please do not be offended. The best thing you can do is to inform the technician what is happening and then show him where your equipment is located. Once the technician diagnosis the problem he will discuss the issue with you and make sure that you are fully aware of any charges before he starts. After that, sit down and relax and we will have your system up and running in no time! At the conclusion of the visit the technician will provide you with a folder containing all of your systems information, this is important so hold on to it! Lastly, we do conduct quality assurance calls each day to ensure we are providing outstanding service. If you happen to be contacted please let us know how we did or write a review right here on our website!
- What education and/or training do you have that relates to your work?All of our service technicians are NATE certified, Refrigeration certified, Auquatech certified, and Generac Sales & Service certified.