About this pro
Pleasant experience.Feb 10, 2018Verified
He was one of the few that got a bid to us promptly. They finished timely, despite the weather , and paced the tear off, so that our roof would never be exposed during the rain, and his pricing was exceptional!May 24, 2017Verified
This was quoted as a four day job that ended up going about two weeks. Before I say anything, I do want to note that everything was made right in the end, but there were a number of problems. First off, Kyle gave us a list of materials to order from Menards for the project, which included composite front steps, a composite back stoop, repaired some cracks in a cement walkway, and the poured cement pathway shown in the pictures. Later we discovered he neglected to include the stair boards, getting only deck boards, in the order and he admitted to underestimating the amount of concrete. He had to go get several additional bags. Due to a broken foot, the work was done by a man named Tom, who considers himself quite the craftsman, and a younger man who helped. The stoop by the back door went very well. Then they moved on to the poured cement pathway which passed under our arbor. As you can see from the framing, the boards were in front of the arbor posts. After it was poured, however, the top board had been moved back a few inches, leaving the front posts exposed. When we pointed this out to him, you can see what this craftsman considered an acceptable repair. He cemented in bricks left over from our retaining wall in formations that didn't match, and didn't even cover them completely to disguise the bricks. We complained about this to Kyle, who came back with his wife to finish it properly by extending the top edge to where it should have been in the first place. Behind the pathway is our front steps which were crumbling aggregate. Tom built new steps for us out of composite boards, but rather than saying "Hey, I don't have stair boards" he simply built them out of the deck boards, which left an very clear unfinished edge across the front of each step. His craftsman solution was to stain the edges to match the composite. We told Kyle and he had us order the stair boards. When they arrived, he picked them up at the store and replaced the stained deck boards. So it was all made right in the end. If he is still using Tom, be aware that Tom's MO is to take shortcuts and apply the "good enough" standard. He doesn't seem to take much pride in his work. Also, Kyle, despite all his experience, seems to have little ability to analyze a job and determine materials. He should have recognized that no stair boards were included and had the proper materials on hand from day one. Lastly, his Thumbtack page does mention that final payment is due the DAY the job is finished. He means it. In fact, he will hound you as soon as the job nears completion. Hint to Kyle, the payment of "your guys" is not the customer's problem. Don't be pushing for payment of shoddy work because you want to pay them. Expect a customer to pay for a job well done, period.Oct 30, 2017VerifiedKyle R.'s reply
Hi Gail, Many construction projects last longer than we’d like (or can expect due to unforeseen circumstances), as for the Materials You Purchased, that was not our doing, i gave you a sample book and that is material you chose, Those where stair/deck boards, I can only use materials I am given. As for the Bricks by concrete stairs, that is how Diane said to put them, but I appreciate your feedback on how we can improve. Thanks again for hiring us.
Did a fantastic job demoing our basement ceiling. The guys knock the tear down out in one day. They cleaned up and took away all the trash. Couldn't be happier.Feb 10, 2018Verified
Kyle and his crew were prompt and did an excellent job. Considering that there was snow to contend with, they did great job and got it done on time. Would recommend them to anyone .Got a spring job already thinking about and will give kyle and his crew first shot at itJan 20, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?All depends on the Size and Labor of your project. Payment is ALWAYS DUE The Day The Job Is Complete.
- What is your typical process for working with a new customer?Come to your home, Introduce myself, give you an Estimate so we can discuss all your possible options and take it from there.
- What education and/or training do you have that relates to your work?I have had hands on training in the Construction field since I was 12 years old with a family owned business, and I am also Certified Through CertainTeed.