|Sunday||8:00 a.m. to 8:00 p.m.|
|Monday||8:00 a.m. to 8:00 p.m.|
|Tuesday||8:00 a.m. to 8:00 p.m.|
|Wednesday||8:00 a.m. to 8:00 p.m.|
|Thursday||8:00 a.m. to 8:00 p.m.|
|Friday||8:00 a.m. to 8:00 p.m.|
|Saturday||8:00 a.m. to 8:00 p.m.|
Maryland Computer Guy
About this pro
Sandra W.Jul 13, 2018Verified
Steve was on time, was personable, took care of our problem, recommended other beneficial computer- maintenance needs and took care of those while at our residence and afterewards remotely. Steve is a real gem, a computer wizard and a gentleman. S Hanson & B HansonApr 7, 2018Verified
Very good experience working with Steve. On time, great communication and all about fixing your computer needs. Highly recommended.Apr 6, 2018Verified
Computer guy offers an awesome service. He saved me $100 to $350 in parts to repair my iMac computer 🖥. He comes to you, take the computer to his shop, and keeps you informed of the progress of his job. Only issue I have with him, is that he is Navy guy and I’m Army all the way !!! lol 😝Mar 18, 2018Verified
He is time consciousness and welcoming added to his excellent work quality.Mar 9, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer a 10% discount to military and first responders. Please don't be shy about asking. Most services come with a flat rate. By nature of computer problems such as viruses or data recovery, the time to complete the service is sometimes hard to estimate. By charging a flat rate vs hourly, it eases customer concerns of "running up the bill".
- What is your typical process for working with a new customer?I call the day of our appointment and take your coffee order! This gives me the ever important cup of Joe, and lets me verify the address and give a solid time of arrival to you. When I arrive, I'll be professionally dressed and ask if you'd like me to take my shoes off (no one likes more dirt on their house!). I'll identify myself and ask to see the problem computer. After you describing your problem, I'll likely run a few tests on the computer to rule out hardware issues (such as faulty RAM) that can mimic common software problems (Blue screen of death!). I'll fill out a diagnostic sheet with all of my finding and recommendations, thoroughly explaining the conditions in terms you can understand. I'll offer you a price for each service and ask for your written approval before I start work. After work is completed, I preform post work tests on all of your components (sounds, printer, etc.) to make sure we didn't leave any loose ends. I'll review the work with you and answer any questions you have at the time.
- How did you get started doing this type of work?I was in the middle of changing careers between the US Navy, and electronic security systems design and sales. I took a job part time with a popular big box "Geek" company (2006). If you're keeping track, yes, they hire people with zero credentials to work for them. It sparked my interest and in my competitive nature, I set out to learn everything I could in my field. In 2007, it became clear that I could offer actual professional service at prices near half of the big box store. I do this by not having a storefront and bringing the services straight to the customer. The saving from not having overhead is passed to where it matters most-your pocket.