Rain City Maids

Kirkland, WA

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About this pro

How does your business stand out?

Our trustworthy and professional cleaners are hand-picked, interviewed, background and reference checked. We hire less than 1 in 50 candidates that we interview! Plus, we regularly keep track of job-to-job performance through on-site visits and ratings by customers, so that we can constantly improve.

What do you enjoy about the work you do?

We love to make our customers extraordinarily happy! Our cleaners are trained to perform a thorough cleaning and to take their time. We go above and beyond expectations every time.

Location

Kirkland, WA 98033

Background check

Complete

Years in business

2

Number of employees

19

Times hired on Thumbtack

58

Reviews

27 Reviews
  • Nazuk J. Jul 16, 2017
    Apartment Cleaning
    Verified Review Updated
    The cleaners were good - but different cleaners came every month (retention seems low with the company). I just received an email saying they cant keep the monthly appointments due to lack in staffing. Not happy. :(. Should have gone with someone else I guess. Update: they worked very closely with me to reschedule and accommodate my schedule. + 1 star for their effort.
  • Verified Review Original
    Sad
    The cleaners were good - but different cleaners came every month (retention seems low with the company). I just received an email saying they cant keep the monthly appointments due to lack in staffing. Not happy. :(. Should have gone with someone else I guess.
    Ben F. Sep 10, 2016

    Hi Nazuk, I reached out to you one week before your scheduled monthly booking to let you know we needed to reschedule. I've never had a customer get upset over this in the rare situation that we need to request a reschedule. We even offered you an appointment for the very next day after your scheduled monthly appointment. Unfortunately with monthly bookings we can't always send the same team, especially when the customer frequently reschedules their appointment. I do hope you understand that we have done everything possible to provide you with excellent service.

  • Mahali S. Jan 26, 2017
    House Cleaning (One Time)
    Verified Review
    Good work
    few cabinets had sot,otherwise prompt service and quick help...Thanks Ben..
  • Wendy H. Nov 30, 2016
    House Cleaning (One Time)
    Verified Review
    Good!
    Arrive on time, did an excellent job, thanks!
  • Kristan R. Jun 30, 2016
    Move-in or Move-out Cleaning
    Verified Review
    We had 2 cleaners for a move out clean. I cannot remember their names, however, everything looked great when they were finished AND one of them helped us jump start our car battery with her car. AWESOME!
  • Linda B. Jun 6, 2016
    Apartment Cleaning
    Verified Review
    Wendy was wonderful. Thank you! The house sparkled when she was finished. I am grateful.
  • Ilanit I. Jun 1, 2016
    Apartment Cleaning
    Verified Review
    They were great!
  • Katie C. May 26, 2016
    House Cleaning (One Time)
    Verified Review
  • Arsenii S. May 21, 2016
    Apartment Cleaning
    Verified Review
    Excellent service
  • David C. May 14, 2016
    House Cleaning
    Verified Review
    They arrived and finished exactly on time. They were both very professional and courteous. Our apartment is cleaner than what we could have done in the same amount of time. Overall, my expectations have been exceeded and we plan to continue to use the service.
  • Pamela G. May 12, 2016
    Deep or Spring Cleaning
    Verified Review
    Was supposed to get 2 people for 4 1/2 hours. Only 2 people for 2 1/2 hrs. 1 person the rest of the time. Several things were missed.
  • Valerie G. Apr 23, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The team did a fabulous job with discretion and professionalism. Very happy with the result.
  • Pascale Y. Apr 16, 2016
    House Cleaning
    Verified Review
    This is the first time I used cleaners at my place. I had to reschedule it and it was easy to modify the appointment on the site. My home was spotless and everything was clean and shiny. I'm a full time working mum of a 15 month old and I haven't seen the bathrooms shine like this a long time. I worked from home when they cleaned my house and that wasn't disruptive to my work at all.
  • Kathy R. Mar 26, 2016
    House Cleaning (One Time)
    Verified Review
    On time, efficient and friendly, very satisfied.
  • Angela L. Mar 20, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Karrie L. Mar 16, 2016
    House Cleaning (One Time)
    Verified Review
    Quick service, pleasant worker and all nice and shiny, thanks!
  • Salil K. Mar 4, 2016
    House Cleaning (One Time)
    Verified Review
    The team did a good and efficient job. They spent almost 6 hours for the move-in cleaning and were pretty thorough with the work.
  • Joni V. Feb 20, 2016
    House Cleaning (One Time)
    Verified Review
    I left them a list of things I wanted done and they did them all. The house looked great. I was happy they put new sheets on the beds too. My only complaint was they didn't straighten the books on my sons bookshelf. I always think that looks nice. But I would definitely hire them again and just ask them to straighten the books. I like how easy it is to pay as well.
  • Vinay V. Feb 17, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Very pleased with the service (move-out cleaning). Super quick and easy to schedule as well. Jessica did a wonderful job that was even beyond our expectation. Would definitely recommend Rain City Maids to anyone!
  • Peter L. Feb 13, 2016
    Apartment Cleaning
    Verified Review
  • Angela K. Jan 20, 2016
    House Cleaning (One Time)
    Verified Review
    I needed help dusting our exposed beams which are close to 20' tall in some parts of our home. The staff was extremely nice, accommodating, and took great care in dusting everything off and then cleaning ALL of the dust that accumulated on the floor and counters. I was also extremely impressed that the owner, Ben, came in person to make sure that everything met my needs. I would highly recommend them and will consider them for future household cleaning.
  • Susan D. Jan 10, 2016
    House Cleaning (One Time)
    Verified Review
    My first cleaning was great and they were very pleasant. I will definitely be a repeat customer.
  • REGINE S. Jan 5, 2016
    House Cleaning (One Time)
    Verified Review
    So far wonderful. Even though there was a snafu with my location Ben still will send 2 of his staff to clean my house after my surgery. What a suoerb service so far. Cant wait to see the result. Thanks Ben.
  • Marcelo H. Dec 22, 2015
    House Cleaning (One Time)
    Verified Review
    They did an incredible job at my house, really great at communicating, right on schedule as promised. I was very grateful and happy with the services they provided for my house!
  • Kristi C. Dec 19, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Apartment move-out clean. Floor and appliances were exceptionally dirty. Lizzie did a great job and everything is shiny and clean!
  • Claire F. Dec 18, 2015
    House Cleaning
    Verified Review
    I've never had help with house cleaning before and I am happy to say that the staff of Rain City Maids has made it so I will never not have help! The woman that helped us was friendly, thorough, and had no problem with our two cats being in her face the entire time! She walked me through the entire checklist and made sure that everything that I needed done was done! I can't wait for her to come back next month.
  • Christine H. Dec 14, 2015
    House Cleaning (One Time)
    Verified Review
    Rain City Maids went above and beyond - my cleaning team's hard work and attention to detail was remarkable. I'm in the middle of moving and it's a very difficult time for me, and Rain City's amazing cleaning job was literally a bright spot in my day. I appreciate them so much!!
  • Jen A. Oct 22, 2015
    I have been pleased with their service. They are reliable and I highly recommend Rain City Maids.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Yes, we offer flat-rate service based on number of bedrooms and bathrooms. We also offer additional services including oven cleaning, refrigerator cleaning, deep cleaning, and more.
What is your typical process for working with a new customer?
Our automated system keeps the customer informed of their upcoming booking via email with several reminder emails before their scheduled cleaning. On the day of their booking, our cleaning team will perform a walkthrough to make sure the booking is accurate and to ask any questions that they may have. This is also a great time for our first timer customers to provide any special instructions to the team. After this, the maids will clean the home and make it shine!
What education and/or training do you have that relates to your work?
We have an in-depth training program that all new cleaners go through, regardless of past cleaning experience.
How did you get started doing this type of work?
My wife and I found that it is hard to find and book quality house cleaners online. Most cleaning companies are in the stone age. We worked with several local cleaners who are top notch and we developed an in-depth training program and infrastructure and started hiring and training only the best cleaners that we could find.
What types of customers have you worked with?
We work with a variety of homeowners who reside in apartments, condos, townhouses and homes. We handle all types of cleaning from one-time cleanings, move in/move out cleanings and deep cleanings to weekly/biweekly/monthly recurring cleanings.
What advice would you give a customer looking to hire a provider in your area of work?
We aim to meet every customer's needs. Please be as specific as possible to your special requests. The more specific you are, the better we can serve you.