ARC Water Damage

Lafayette, CA

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About this pro

How does your business stand out?

ARC Water Damage is a family owned, local restoration business. Water, fire and Mold.

What do you enjoy about the work you do?

Setting the example on what customer service should be like and seeing our customers and accounts happy with our services.

Location

Lafayette, CA 94549

Years in business

5

Number of employees

7

Times hired on Thumbtack

7

Reviews

13 Reviews
  • Mike W. Aug 16, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Tyrone was professional I made the whole experience easy, Nina was informative and a joy to do business with. Thanks alot ARC!
    Nina L. Aug 16, 2017

    Thanks so much Mike! Very glad Tyrone made the experience easy and happy we could take care of things for you!

  • Christopher M. Jun 27, 2017
    Mold Inspection and Removal
    Verified Review
    ARC came to my house the day I contacted them, assessed the situation (fungal growth covering 100% of the soil in my crawl space), and proposed a plan within an hour of being here. They immediately got to work, carefully removing 3 layers of soil and then set up several fans under the house which ran continuously for a few days, drying out the area completely. They came back a few days later, removed the fans, sprayed a layer of preventative and covered the entire floor of the crawl space with a barrier. I would call them again if I ever needed to, but I don't think that will be necessary.
    Nina L. Jun 27, 2017

    Thanks for your review Christopher. I am happy we could help!

  • Thumbtack Customer Jun 15, 2017
    Unable to get information on my mold report. No one responds to phone calls.
    Nina L. Jun 15, 2017

    I apologize for your frustrations. Can you provide more information so we can better assist you?

  • Ariel S. Mar 4, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    Helped dry out our basement
    Our basement flooded a bit with the heavy rain and a failed sump pump. They came by same day and assessed the situation and got stuff started drying. Joe and Sam were a helpful crew. Would hire ARC again, although I hope we won't need to.
    Nina L. Mar 7, 2017

    Thanks Ariel for your review! We really appreciate it.

  • Richard G. Feb 24, 2017
    Fast response
    Arc responded quickly and Nina was very helpful with any questions I had
    Nina L. Feb 24, 2017

    Thank you Richard for your review!

  • Kaley A. Feb 22, 2017
    Quick, reliable service!
    Our company works with ARC Water Damage on a regular basis and they continue to provide quick, reliable service. Nina is very responsive and extremely easy to work with!
    Nina L. Feb 23, 2017

    Thanks so much Kaley. We really appreciate your review and find it extremely easy to work with you as well!

  • Chanel P. Feb 22, 2017
    Mold Inspection and Removal
    Verified Review
    Thank you!
    Great customer service!! I called them this past Thursday to make sure I got quoted the correct price because other companies charge double just for testing. It was correct and someone came out to do the test the next day. Joe was very polite and professional. Still waiting on the test results because this took place this past Friday and Monday was a holiday. I would recommend them to anyone that's dealing with a mold issue
    Nina L. Feb 23, 2017

    Thanks Chanel! We will be in contact with your results very soon.

  • Andrea T. Feb 22, 2017
    Quick, thorough, and professional.
    I'm very satisfied with the job that ARC did on the restoration project under my house. We had a main line sewage spill that needed immediate action. I spoke with Nina and she was very supportave over the phone. She explained what I should expect when talking with Insurance, and what the restoration process would entail. Arc came out the next morning to give a quote and started work immediately. The technician Sam was efficient, thorough and professional. They had the mess cleaned up within a few hours. I would recommend using this company for any restoration project.
    Nina L. Feb 22, 2017

    Thank you Andrea. We really enjoyed working with you as well!

  • MATTHEW P. Feb 13, 2017
    GOOD COMPANY
    MS NINA & STAFF ARE VERY FRIENDLY & KNOWLEDGEABLE PLUS THEY EAGER TO HELP THEIR CUSTOMERS IN EVERY WAY POSSIBLE THRU OUT THE ENTIRE JOB
    Nina L. Feb 14, 2017

    Thank you Matthew!

  • Christina R. Feb 10, 2017
    Great Experience!
    Arc was extremely accommodating and quickly resolved my mold issue. They are very reliable, provide excellent service, and are reasonably priced (giving us the lowest quote among competitors). I could not have asked for a smoother experience during a difficult time. Highly recommend them!
    Nina L. Feb 12, 2017

    Thanks Christina. We enjoyed working with you too!

  • Geoffrey L. Feb 8, 2017
    Friendly and efficient - awesome service
    My laundry room wall had water damage due to what we thought was a malfunctioning washing machine. Thanks to Joe and Sam (who were both very friendly and informative), they helped figure out that it was actually faulty piping and not the machine, thus saving us hundreds of dollars in repair/replacement cost. The walls still needed to be worked on and the job itself was done quickly and efficiently. It even ended up being lower than the quoted cost! Nina, my main point of contact was also great. Very responsive and quick to help. Would highly recommend ARC!
    Nina L. Feb 8, 2017

    Thanks so much Geoffrey for your wonderful review! We appreciate it greatly and were happy to help!

  • Candace N. Feb 8, 2017
    ARC Water Damage Gives Excellent Service
    I am a Realtor, so I only recommend companies that give excellent service to my clients. ARC was quick, efficient, respectful to make sure the home's finishes were protected and kept clean, but most of all, they were very fairly priced. I recommend them for all Water Damage situations and you should too.
    Nina L. Feb 8, 2017

    Thanks Candace! It was a pleasure working with you as well!

  • Valley Management G. Jan 25, 2017
    Excellent
    Excellent service. Great communication and always our go-to company.
    Nina L. Jan 25, 2017

    Thank you very much for your review!

Q&A

What is your typical process for working with a new customer?
Free on site estimate. Over the phone and online help.
What education and/or training do you have that relates to your work?
Institute of Inspection Cleaning and Restoration
What types of customers have you worked with?
Home Owners Property Managers Insurance Agents Plumbers
What advice would you give a customer looking to hire a provider in your area of work?
Always look at Reviews. We don't go anywhere or use anyone with out first seeing reviews:)