FAQs
- What is your typical process for working with a new customer?
Any time I work with a new customer I get to know the nature of the issue through questions that are not so technical in nature that it leaves their heads spinning. I don't like using a lot of technical jargon unless you have a better understanding of computer terminology. I will never talk down to a client. After getting a better understanding of the issue I will give you an honest diagnosis of your computer problem, and a time frame for me to complete the work. This is a static block of time, meaning if the repair takes longer, you do not pay any extra. That is my way of motivating myself to get the job done quick and your device back in your hands.
- What education and/or training do you have that relates to your work?
Apple Certified Mac Technician (ACMT) Comptia A+ Certified Comptia Network+ Certified Cisco trained network technician 6 Years of experience providing IT for school districts in Lake County 7 Years of professional experience overall 18 Years of replacing computer parts personal Training in network security and server administration (42 credit hours)