Caesar Guerra Techie Services
About this pro
This guy is amazing!!! He fixed my beat up Samsung laptop and he made it run like new again. When it was time for a new computer he made some recommendations and I bought a brand new Mac Air that I totally love. He was extremely helpful in transferring my data in a discreet and professional manner. He also showed me how to transfer my data and set up back ups so my documents are safe in case my computer crashes.Jan 22, 2017
- What is your typical process for working with a new customer?Any time I work with a new customer I get to know the nature of the issue through questions that are not so technical in nature that it leaves their heads spinning. I don't like using a lot of technical jargon unless you have a better understanding of computer terminology. I will never talk down to a client. After getting a better understanding of the issue I will give you an honest diagnosis of your computer problem, and a time frame for me to complete the work. This is a static block of time, meaning if the repair takes longer, you do not pay any extra. That is my way of motivating myself to get the job done quick and your device back in your hands.
- What education and/or training do you have that relates to your work?Apple Certified Mac Technician (ACMT) Comptia A+ Certified Comptia Network+ Certified Cisco trained network technician 6 Years of experience providing IT for school districts in Lake County 7 Years of professional experience overall 18 Years of replacing computer parts personal Training in network security and server administration (42 credit hours)