What is your typical process for working with a new customer?
When I meet with a new customers, I introduce myself and my company. I ask that the customer tell me a bit about themself, too. Next, we discuss what type of event they are requesting favors for, and the number and types of favors they require. If they are ready to move forward with an order, then the fun part starts...we go through samples and determine what their final product will look and smell like.
What education and/or training do you have that relates to your work?
I have a Bachelor of Fine Arts degree, and I hold a Paralegal Certification. I have done hundreds of hours of research on soap making, natural ingredients, herbs and essential oils. I am planning to obtail certification as an Herbalist.
Do you have a standard pricing system for your service? If so, please share the details here.
My pricing is as follows:
Basic favors consisting of a 1 ounce bar, scented and up to one color swirl, wrapped in paper are $1.50 each. (30 minimum)
Medium favors consisting of a 1 ounce bar, scented and up to two color swirls, wrapped in lace or ribbon are $1.75 - $2.00 each. (30 minimum)
Fancy favors consisting of a 1 ounce bar, scented and up to two color swirls, wrapped in paper and placed in individual organza bags are $2.00 - $2.50 each. (30 minimum)
Upon signing of an order agreement, a deposit of 50% of the total invoice amount is due. The remaining 50% of the total invoice amount is due upon delivery. All deliveries are in person. If shipping of favors is requested, postage cost will be added to the total invoice amount.
How did you get started doing this type of work?
A few years ago, I went through a lifestyle change to become healthier. In doing so, I began reading labels of EVERY product I put into or on my body. In researching soaps and shampoos, I made some disturbing discoveries about the chemicals that were in these products. I then researched how to make my own soap and shampoo from real ingredients without all of the added chemicals and detergents. I shared some of the soap I made with friends and family and it became so popular, I started a businessand began selling it to everyone who was interested in a more whole hygiene product.
What types of customers have you worked with?
I have worked with many different types of customers. My products seem to appeal mostly to women and young people, but there is a growing trend of men becoming interested, especially since I have expanded my product line to specific men's products such as beard oil and shaving soap.
Describe a recent project you are fond of. How long did it take?
I have two projects that I recently completed that I am very excited about. I recently provided wedding favors for a couple who are having a beach themed wedding. The favors have a lovely ocean color and wave-like swirls in them, and they are scented with a refreshing bergamot and cedar oil blend. The other project I recently completed was a challenge to create a bath bomb cupcake without using food ingredients. Food ingredients do not bubble in the bath. By doing research on alternative ingredients, that are still vegan, palm oil free and cruelty free, I was able to create a "cake" that fizzes, and "frosting" that makes mounds of luxurious bubbles.
What advice would you give a customer looking to hire a provider in your area of work?
I would advise customers to ask specific questions of soap makers regarding the ingredients and process they use in making the product. I would also advise that customers should consider the theme or type of event they are planning, and have the product tailored to be compatible with the theme.
What questions should customers think through before talking to professionals about their project?
I think customers should consider timing and turnaround from initial contact with the service provider to the time when they expect delivery. I also think pricing and the customer's budget should be established very early in the process.