What is your typical process for working with a new customer?
For weddings, I like to talk with my clients first to put them at ease. Once we're comfortable and ready to move forward, I ask my clients to fill out an online questionnaire to provide me with specific information about their photography and/or videography needs. I then add those requests to their wedding contract, and send it off to them for review and digital signature. Once the contract is received, I send my clients an online invoice for their 25% deposit (to hold their date on my shoot calendar), and then their balance isn't due until fourteen (14) days before their big day! I always follow up with my clients at least once a month prior to their wedding to see if there are any changes, as well as confirm everything at least five (5) days prior to their shoot!
Do you have a standard pricing system for your service? If so, please share the details here.
Base pricing for all of my photography and videography sessions can be found on my business website. All photo sessions are on location and include all of the following: diffusers and off camera lighting (at my creative discretion); a private, portable changing tent (if needed); professionally edited photos; maximum fifteen (15) day turn-around on photo editing (30 days for weddings); a private and secure link to view and download high resolution photos; and an optional CDROM or USB drive of high resolution images in three different sizes (large, standard and web).
What types of customers have you worked with?
I've had the pleasure of photographing a wide range of subjects, including maternity, families with newborns/toddlers, high school and college grads, couples, engagements, weddings, both large (350+) and small (less than 10) events, business offices, professional head shots and composites, product shoots (chroma key and studio box), promo shoots, fitness models, online magazines, landscapes, architecture, lifestyle and much more!
Describe a recent project you are fond of. How long did it take?
I recently did a photo shoot for an online clothing store, which entailed two models and at least six outfit changes each. We were shooting their Spring line at a popular location in Poway. My job was to highlight the fabric, patterns, colors and feel of the outfits on the models in an outdoor setting. It was a late afternoon shoot scheduled for 2 hours. I would shoot one model while the other changed and adjusted makeup. With the sun setting and me making constant lighting adjustments, the shoot was fast and furious and I shot for nearly three hours. But at the end of the day, the models walked away with some great shots for their social media, and the client was so happy with her images that she's booked me as a regular photographer of her clothing line every six weeks!
What advice would you give a customer looking to hire a provider in your area of work?
Always view their sample portfolio first, because every photographer has a different eye, style and technique. Check their online reviews, and then contact them to see if you feel comfortable with them. You'll need to be able to feel comfortable in front of the photographer to get the best shot!
Finally, be sure to make sure they are a legal, fully licensed and insured professional, for your own protection. Jerry Roxas Photography is proud to carry full general liability insurance, and is happy to provide a copy of my insurance certificate upon request.
What questions should customers think through before talking to professionals about their project?
Be prepared to know what you want your professional photographs and images to 'say' to those that view them! You should know in advance if you want candid shots, professional, humorous, dramatic, etc - and letting your photographer know what your expectations are is important!