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Mizuki Rosanna S.
Fence and Gate Installation
My experience with Femar Fence was absolutely positive - Ernesto was always extremely diligent and made sure to follow through on everything I asked. And the fence came out terrific! That’s the quick review. Here are the details if you’re interested to hear more about what an absolutely great job Ernesto did to build my fence. I first began searching for a contractor to put up a fence for my new home in October. Ernesto from Femar Fence contacted me soon after I began searching on Thumbtack. He came out and took measurements and provided me with a quote that was better than two other companies I had looked into. He even agreed to cut and clear out the bushes and small shrubs that were in the way of where the fence needed to go, which another company had said they would not take care of and that I would have to pay extra and hire someone else to do. It took about three months for all of the deed and permit paperwork to go through, but Ernesto maintained contact very politely, checking in regularly and remaining extremely patient even though we had to wait for so many months to actually start the project. I was initially a little bit worried because there was a review or two that claimed Ernesto did not follow through on an appointment and another that said he was difficult with the customer. I need to say, seriously, that you should not pay attention to those at all. I have no idea what those people are referring to, but I think they must be talking about somebody else. I not only had no bad interaction with him like that at all, but I was incredibly impressed by how professional, punctual, detail-oriented, and competent he was. We began work on the fence on the Wednesday the week before Christmas. It was really rainy that week. Ernesto told me that the work should be done in 3-4 days, if the weather permitted. I was really worried that we would be left without a fence on our yard for a long time and we have dogs, if the rain did not let up. Even though our land is on quite a bit of a grade and can get extremely muddy, Ernesto powered through and did as much work as possible and really worked hard to get as much done despite the rain. He even came on a Sunday morning to finish closing up the fence so that atleast we would be able to let the dogs out over the Christmas break. Unlike other contractors who would tell me a time and come much later, Ernesto always came promptly in the morning around the time that he said. He was always really respectful of the house and the space, making sure to clean up and leave everything clear and as it was. I was especially impressed with his work ethic and his attention to detail - more so than any other contractor or even people I’ve dealt with in life in general, he would take every request I made and remember. So, for example, our HOA only allows fences to be built with the ‘bad’ side facing in. I told him that and later when they were starting to build, I went out to make sure, and he was like, “Oh, yes, definitely. That is what you told me so I am making sure that we build with the good side facing out.” He really paid attention and remembered everything so that I realized I never needed to ask him anything twice. Whenever there was even the slightest shift in the plan due to a tree that was in the way or anything like that, Ernesto made sure to politely knock and ask me to ensure that it was okay because he made sure never to cut anything or do anything without talking to me about it first. For example, the posts were cut and capped at the end, so he made sure to tell me early on that this would be done last so that I would not worry about the heights of the posts. Whenever I looked out and wanted some small adjustment like an extension of the fence by a few feet to close a gap to the neighbors’ fence or beams cut a bit shorter, he would never give me a hard time but would smile and gladly adjust as I asked. He never made me feel bad about asking about anything. Not once did he demand to make the cost of the job higher, and he really gave me a great price. We initially asked about wooden caps for the posts instead of the black plastic ones, but they are much more expensive, so we decided to keep the black plastic ones. However, remembering that this was what we had originally wanted, Ernesto even went and got really nice looking wooden caps for the gate so that they would look nicer at the entryway for our backyard. They also removed all of the old fencing that was previously there, and disposed of it all as well. Once the posts were all up, he worked super quickly and got the fencing up within a day. As I said, the experience I had with Femar Fence was only positive. Ernesto was always extremely pleasant to deal with. He was kind, respectful, and on-point. The fence looks terrific. Despite the grade of our land, the fence is completely level all the way around, and you can see that it was done with a professional hand.Dec 28, 2018VerifiedFEMAR FENCE LLC.'s reply
Thank you so much for this outstanding review Rosanna! It make me feel proud.
Fence and Gate Repairs
We had a consultation scheduled for January 3rd at 7am that we both agreed to. No one called to cancel or showed up the day of the confirmed appointment time. 1/17/18: I’m not sure who you were calling but it was not my phone number that i provided for you via direct message. I stayed at my house until 9am waiting for someone to at least knock on the door or ring the doorbell of my home where the consultation was scheduled and that never happened. I’m also a bit taken back by this response when you just asked on yesterday via DM was I still interested in your services and then today you respond to this review as if you attempted to show up for the initial consultation and you did not. Very misleading sir!Jan 17, 2018VerifiedFEMAR FENCE LLC.'s reply
I’m so sorry I just didn't put it on my calendar. No excuses, we shouldn’t have inconvenienced you. I appreciate you bringing this to our attention, it’s valuable feedback and I’m working on adjusting my estimates.
Awesome job this guys did in my house my wife and I loved it I would recommended to all my friends and anyone else that is interesting on his services. great work ethic, and a awesome personality. Really pleased with his job.Apr 17, 2017
Fence and Gate Installation
Ernesto did a fantastic job in replacing my old fence which was probably over 25 years with a beautiful new fence. He used better wood and cemented all the posts for stability. He also installed two gates with better ease of operation and the option to buy two locks for better security. He was very responsive to my concerns and gave my fair price with a 10 year guarantee. He was very personable and kind and was punctual and honored all of the agreements specified within the contract. He was a pleasure to work with. I recommend all my friends who need a fence contractor to hire him.May 8, 2019Verified
Fence and Gate Installation
We just purchased our first home with a very large backyard, and had a few scary estimates before finding this company. Not only did Ernesto offer us the best price ($1000 less than the next), but he was eager and ready to start within a week. We had some last minute changes the day of the job and the crew was ready and willing to take them on. They worked tirelessly for 3 days until the work was done and never complained. Afterwards, they removed every piece of debris and left our yard spotless. If you're looking for a simple yet sturdy fence with a reliable and hard-working crew, this company is for you!May 2, 2019VerifiedFEMAR FENCE LLC.'s reply
Thank you! :)