Thompson Roofing & Siding LLC
After getting estimates with three companies for a new roof, John, the owner, did a much more thorough job at looking at our and making recommendations. John let us know we had a lot of storm damage to our roof which we weren't aware of and the other two companies didn't bring it to our attention either. John offered to contact our homeowners insurance and came out when the inspector for our insurance company came to take a look at it. Because of this, our insurance paid almost the full cost of our new roof. The workers did a very good job and tore off and replaced the roof in one day. We are very happy with the cost, looks and quality of work plus the fact that John went above and beyond for this customer. We are so pleased we are going to be hiring them tear off and put up new siding soon.Apr 7, 2016Verified
After setting an appointment to meet with me, I did not receive a phone call that John wasn't going to make it but instead a text an hour and a half after our meet time and was told, "Thanks for the offer but we will not be able to spend time out there cleaning for a full day for under $700 every time that place turns over. I viewed the property online." I am glad he did not waste his time driving to my home because I would not want to work with someone this unprofessional.Mar 13, 2016VerifiedJohn T.'s reply
Type your response to this reviewWell thank you for trying and again we apologize for any problems we caused not showing up. On our home improvement appointments we are never late and they are never missed. We should have treated your request the same way. I thought my wife and mother would jump at the opportunity for extra work and their own account with you. But when I asked them we all decided that focusing on sales and marketing for the roofing firm would be much more profitable and beneficial for all of us. Then my roof estimate and inspection early that morning took much longer than expected. Normally I don't give homeowners an exact time that I will be there because roof and home improvement sales in home at the kitchen table with grandma and grandpa can turn into long stories about world war 2 and life stories which we enjoy. My point is its hard to pin point a time when we are performing in home sales. I like to tell homeowners that I will arrive on such n such date and will call 2 hours before i head that way and try to give them as much notice as possible. Insurance adjusters do the same thing. They normally tell you we will arive between for example 1 to 3 ocklock. I should have explained to you in detail the day before. Sorry for missing the appointment I appreciate you trying to remove your negative review off of my profile. Have a good day.
About this pro
Years in business8
Times hired on Thumbtack7
Number of employees12
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Yes we have a price list we use to bid your roofing or siding job.
- What is your typical process for working with a new customer?We are usually called out to the customers home or business for a free quote or inspection. We make sure to reach each potential client within 24 hours of receiving their phone call or contact information through our website, facebook or thumbtack. We inspect the project and work with the potential client to discover their needs. Once we find the best route for that customer we enter an estimate or quote on the job and give them any advice we might have. If its an insurance claim we specialize in dealing with your insurance company's adjuster.
- What education and/or training do you have that relates to your work?We have a roofing safety program for our employees and clients in place just ask about it and we will send you the link. The owner John Thompson has completed the contractor certificate program & Roofing 101 with the NRCA (National Roofing Contractors Association). John also interned with Hedrick/Wirtzy Construction out of Neveda Iowa while attending Des Moines Area Community College in Ames, IA for Business Science Administration.