FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rock Canyon Hardwood price checks our services twice a year. We pride our self in providing responsible estimating and like to remain competitive in the currant flooring market. This enables us to pay top wages in the industry and attract the best qualified employees. We also take great pride in our military, senior citizen, public service (Police officers, fire fighters, first responders, etc) discounts. We appreciate your service and every thing these men and woman do for our communities and our country.
- What is your typical process for working with a new customer?
Educate!!!! We like to start off on the right foot with a potential customer/client. This includes educating on product, sub straight, installation procedure, and finished aesthetic appearance. Making sure all services and product are listed in estimate and fully understood by customer. We do not tell you and promise you what you want to hear. We evaluate your project explain the pros and cons backed by solid facts, specs and standards by different certified accredited flooring associations. NHFA etc.
- What education and/or training do you have that relates to your work?
Every one of our lead reps is bona and lobe tech certified in flooring installation and refinishing. Rock Canyon Hardwood is EPA certified for led base and asbestos inspection. The owner is a fully documented certified and licensed flooring inspector.