What should the customer know about your pricing (e.g., discounts, fees)?
My pricing system is as follows: I charge my hourly rate of, $40/hr, for the consultation which if I am then hired is applied to the first hour of work and each hour after that is also $40/hr. I also charge a $20/hr shopping assistance fee, with or without the client's presence.
** This is special pricing strickly for Thumbtack customers!
What is your typical process for working with a new customer?
When working with a new customer I first conduct a short phone interview, to get an idea of the customer's needs and set-up an hour consultation. I then come out to the clients home for the scheduled consultation. At this point I view the room(s), get some ideas and go over those with the client and make an estimate of the time it will take to complete the task(s) at hand. If the client chooses to continue, we schedule our first work session.
The process once hired is as follows:
5) Put the room together
What education and/or training do you have that relates to your work?
I have a lot of "on the job" training as I have been organizing for myself, friends and family for years. When I decided to turn my passion into a profession I took a very in-depth training course in professional organizing.
How did you get started doing this type of work?
I was at a crossroads in my life where I was feeling very unsatisfied with my old job and decided to take a leap of faith into something that I have always loved doing for myself and others. I turned my passion for organizing into my profession and could not be happier about that decision. I love what I am doing and it shows in my work!
What types of customers have you worked with?
I work with people who want help, who truly cannot find the time or have the ability to do what I am offering. People that are willing to pay for a great service, appreciate my advice and are willing to listen to my suggestions and trust the process. I travel to customers from Boulder to Fort Collins and everywhere in between! The people I help need my services because they are overwhelmed with their clutter and chaos, need peace back in their homes and are lost to the disorganization that is causing more stress to their daily lives.
Describe a recent project you are fond of. How long did it take?
There are many projects that I love! One of my recent favorites was helping a family unpack in their brand new home. It was so rewarding to help create a functional space, that also literally made dreams come true, nothing gets better then that!!!
What advice would you give a customer looking to hire a provider in your area of work?
The advice I would offer when a customer is looking for a professional organizer is find someone who has the desire to not only create a functional clean living space, but who also makes it a space where you as the customer feels comfortable and at home. That starts with the first conversation or meeting, use your instinct, if you feel you can connect with the professional you will be able to create great things together! Find someone who takes all of your needs and wants and puts them into place in an organized and practical environment. Lastly, find someone who truly enjoys and gets so much satisfaction out of their job; someone who will go above and beyond for you!!!
What questions should customers think through before talking to professionals about their project?
1) Is my clutter disrupting my daily life?
2) Am I willing to make and stick with the necessary changes?
3) Am I so overwhelmed I just do not know where to start?