FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A Generic price is generically guaranteed to change later on. City moving puts the control in your hands, so you can decide how much to spend.
- What is your typical process for working with a new customer?
Your accurate inventory list No move is the same, your things will never be the same as someone else. Youve spent a lifetime curating a unique collection of items. Our pledge is to get your stuff to its destination quickly, safely and whole. Together, we can ensure that your price accurately represents your unique inventory of belongings, packed and moved the way you want. Our professional relocation staff will work with you to make an accurate inventory. The more specific you are, the more specific the price. Part of what you are paying for is what is being moved. More things equal more money and less equals less, SIMPLE! We will help you make a price that suits your needs and budget. Your Floorplan & Accessibility Do you have an Elevator? Stairs? Long distance for carrying your belongings? Any tight corners to navigate? Are there access issues? Does your apartment require insurance? These are all things to consider when planning your move. In order to provide you with an accurate quote and a move free of surprises, we will collect detailed information about the layout of the property youre moving from (your origin) and the property youre moving to (your destination). Every moving company charges differently for these aspects or worse, hides their charges altogether and adds them on later. City Moving will always be up front about the pricing for the service you are paying for. The more we know, the more we can Guarantee! Your destination How far will your belongings be traveling? Across town? Across borders? Across the world? Your City Moving Relocation Consultant will present you with a variety of optionscombinations of shipping methods, routes, and time framesto help you determine the best solution for your budget and schedule. The price we present to you will account for mileage, fuel, tolls and other charges so you wont be presented with any unexpected fees. Your packing What kind of packing services are you looking for? Do you need a few boxes or a FULL packing service? City Moving will discuss with you the price of materials, the labor and amount of hours to accomplish your goal and of course your professional movers can guarantee a expert packing of anything you require! *Note: Packing of furniture is Complimentary with City Moving- with a few exceptions, please ask! Additional services Do you need any assistance with carpentry, cleaning or IT/Computer/Cable set up? We will discuss the pricing for these services and recommend the best providers, and how they can fit into your budget! Try P.R.E.P., your Personal Relocation Estimator & Pricer, to explore your moving options, and to guide you in assembling the moving program that best meets your budget. Its easyand actually kind of fun. If you would prefer to walk through the process on the phone with a City Moving Relocation Consultant, dont hesitate to give us a call. And well be happy to come visit youat no charge of courseto help you develop an accurate assessment of the labor and materials required to complete your move. And, once we present you with a price, we guarantee it. No surprises. Your move should be based on you and YOUR needs. Whether you are moving a Couch or an entire house, we will give you an accurate price and we will GUARANTEE that price BASED ON the information you provide.
- What education and/or training do you have that relates to your work?
Because we have such superb moving services its no surprise that City Moving comes first in dependability as well. Each and every City Moving team member is trained to the highest degree in order to ensure great customer services and in depth knowledge regarding your move. All of our City Moving representatives have the answers to your moving questions and concerns, and with smiles to spare. Plus our moving crew is comprised of experienced veterans to make sure your move runs as smooth as possible.