Certifiedmactech.com
Certifiedmactech.com

Certifiedmactech.com

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Skills
Role
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: CertifiedMacTech.com has been providing IT support services for over two decades now. We have changed with the industry and continue to support all of our clients’ technology needs both on the Apple Mac platform as well as Windows and Linux. We travel anywhere in Los Angeles County and support desktop machines, servers and all networking equipment including wi-fi routers and firewalls.
Overview

Hired 12 times

Background checked

3 employees

23 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Venmo.

Featured Projects

7 photos

  • California Recall Election

    Network Support Services

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Good 4.4

10 reviews

5
80%
4
0%
3
10%
2
0%
1
10%


pro avatar
Connie C.
Feb 23, 2018
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Hired on Thumbtack

Hired on Thumbtack

Details: Understanding my Apple computer • More than once a week • 45 minutes • Tuesday • Thursday • Friday • Morning (9am - noon) • Late afternoon (3 - 6pm) • Early afternoon (noon - 3pm) • Willing to work around teacher's schedule • The computer teacher travels to me

Computer Lessons
pro avatar
Casey M.
Apr 2, 2018
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Hired on Thumbtack

Hired on Thumbtack

Details: Personal • Mac laptop hard drive • 1TB or less • The data recovery expert travels to me • I travel to the data recovery expert

Data Recovery Service
pro avatar
Salvador F.
Jun 13, 2018
·

Hired on Thumbtack

Hired on Thumbtack

Details: Personal (Home) • Need recommendations from the technician

Router Setup and Installation Services
pro avatar
Alfred D.
Apr 28, 2018
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Hired on Thumbtack

Hired on Thumbtack

Great job.

Details: Computer • The network technician travels to me

Network Support Services
pro avatar
Gai K.
Jun 6, 2018
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Hired on Thumbtack

Hired on Thumbtack

Evan was super nice, punctual, and eager to help. For me, he was a bit too impatient, reaching over me to use the track pad, clicking on close without my permission when calendar reminders would pop up. I'm smart and fairly adept. I learn best when someone sits patiently and lets me do it myself. That was very hard for him. And, my purpose in hiring him was to learn more about Excel. But we gave up on it and returned to a Word table. I'm fine with it, but it wasn't what I had asked for. I could just see that staying with Excel was going to take way too long, and I wouldn't accomplish anything. He got stuck on trying to figure out how to have the header just on the first page and not on the others. Not sure even now why that happened.

Details: Spreadsheets (e.g., Excel, Access) • More than once a week • 60 minutes • Monday • Tuesday • Wednesday • Thursday • Saturday • Morning (9am - noon) • Late afternoon (3 - 6pm) • Early afternoon (noon - 3pm) • As soon as possible • The computer teacher travels to me

Certifiedmactech.com's reply
This was a difficult visit. The client's version of Microsoft Excel 2008 was not functional. This made the visit frustrating as soon as it began. Also the work area was so small I could barely fit next to the user so there was awkwardness when I needed to demonstrate tasks with the mousepad. I did accidentally click on a calendar alert and apologized right away as we reset the alert. The client's mousepad was one of the older Apple models and was not working properly which also made working quickly and efficiently impossible. Upon seeing that the Excel install was too broken to work with I had to have the client purchase the new version which did take time and money unfortunately. The new version did fix the file saving issues however there was a header problem with one of the spreadsheets which we weren't able to fix. I offered to research the issue and remote into the client's machine for free at a later date with a fix.. I then moved the project to Microsoft Word from Excel at the client's request. I'm sorry that that wasn't what was desired however that's what I was instructed to do and the client indicated this was a big improvement. I wish we could have focused on training more but we had to spend time on repairing IT issues first. I'm learning from this visit so I can do a better job preparing and setting expectations for these kinds of training visits in the future.
Computer Lessons
Credentials
Background Check

Evan Miller