Phone Falcon

Louisville, KY

Get up to five quotes from pros like Phone Falcon within hours. Get Quotes

About this pro

How does your service stand out?

Phone Falcon is seriously committed to onsite, same-day or next-day repair and replacement services. We will come to you! Your time is valuable, so don’t waste any of it on multiple trips or waiting for hours in a repair shop. We specialize in screen repair and battery replacement, which allows our technicians to service your device, fast. Corporations, small businesses, educational institutions, and local governments can benefit from Phone Falcon’s business-class services. We offer invoicing for approved business clients and company-wide employee discount plans. All of our plans are pay-as-you-go with no long-term commitments or large up-front fees. No matter the size or need, we have a plan that is right for you. Contact our business services department for more information. There is no hidden fees for our onsite or pickup and delivery services. At Phone Falcon, all of our pricing is by the job, and our technicians are mobile. Estimates include all standard parts, labor, and supplies. Many models are repaired on-site in as little as 30 minutes. Other models are picked-up and taken to our local lab for repair. Once the repair is complete, they are delivered to the location of your choice. Delivery time depends on model or service requested and is typically on the same or the next day. With Phone Falcon, you get awesome convenience with upfront pricing.

What do you enjoy about the work you do?

We offer great services with quality and affordability. We provide a 90-day parts and labor warranty. Phone Falcon guarantees quality cellphone and tablet repair, as all of our services are backed by a 90-day warranty. This covers all parts and/or labor related to your service request. This also ensures that your device will be restored to the best possible condition and functionality, or you will get your money back. Don’t pay extra with our price-match guarantee. We match all verifiable prices for exactly-matched services at competing repair companies and many independent repair technicians. If you find a better deal somewhere else, we want to know, and we’ll match it! Simply have the name and telephone number of the competing service provider ready when you call or text us to set your initial appointment.
{[{ questions.text }]}

Location

Louisville, KY 40207

Background check

Complete

Years in business

4

Number of employees

6

Times hired on Thumbtack

7

Reviews

6 Reviews
  • Cheyanne K. Jan 4, 2017
    Phone or Tablet Repair
    Verified Review
    Five stars!
    I had a technician come to my choice of location and fixed my phone like brand new! Unfortunately my phone was more ruined underneath and was brought back perfectly when it got fixed! I will definitely keep this company in mind if I have any more damages. Thank you guys so much.
  • Juan I. Sep 24, 2016
    Phone or Tablet Repair
    Verified Review
    Great Service
    Very convienient service. Would use them again in a heartbeat.
  • Barbara B. Feb 9, 2016
    Phone or Tablet Repair
    Verified Review
    Quick appointment coordination. Friendly and professional communication. Skilled technician. So great to have the technician come to me at my workplace. I highly recommend this company!
  • Michael D. Dec 30, 2015
    Fast, efficient, professional, and cost competitive. Recommend highly.
  • Leeann D. Dec 27, 2015
    We have used phone falcon twice. Once for the iPad and once for the iPhone. Both times I was extremely impressed. The service is fast and reliable and the price is great too. They even come to you if you are in the Louisville area! I hope I won't have to use them anytime soon but if my phone or iPad breaks I know who to call. Highly recommended!
  • John A. Dec 27, 2015
    Great service. No problems. Quick and easy. The staff was professional and prompt. I highly recommend Phone Falcon!!

Q&A

What is your typical process for working with a new customer?
Clients call, text or email us and describe the damage to the device. An estimate is given and an appointment set. We come to you for on-site repairs in about 30 minutes for many models. Other models that require lab-work are picked-up and re-delivered to location of your choosing either same- or next-day (depending on model type and damage).
What education and/or training do you have that relates to your work?
No "formal" licenses exist in this industry so reading reviews is important. We train all of our technicians on industry best practices.
Do you have a standard pricing system for your service? If so, please share the details here.
At Phone Falcon all of our pricing is by-the-job and our technicians are mobile. Estimates include all standard parts, labor, and supplies. Many models are repaired on-site in as little as 30 minutes. Other models are picked-up and taken to our local lab for repair; once the repair is complete they are deliver to the location of your choice. Delivery time depends on model or service requested and is typically same- or next-day. With Phone Falcon you get awesome convenience with up-front pricing.
How did you get started doing this type of work?
Both Gil and his wife broke their phone is 2012 and 2013 respectively. Gill found there wasn't a convenient.
What types of customers have you worked with?
Phone Falcon services consumers, corporations, small businesses, educational institutions, and local governments can all benefit from Phone Falcon’s services. We offer invoicing for approved business clients and company-wide employee discount plans. All of our plans are pay-as-you-go with no long-term commitments or large up-front fees. No matter the size or need, we have a plan that is right for you. Contact our business services department at extension 701 for more information.
Describe a recent project you are fond of. How long did it take?
Restoring a device to recover precious family photos is always rewarding.
What advice would you give a customer looking to hire a provider in your area of work?
Always ask if they are BBB accredited and check their reviews.
What questions should customers think through before talking to professionals about their project?
Make sure you ask about the quality of parts and method of repair. Not all methods and part qualities are the same and price difference can be deceiving.