Hired 10 times
1 year in business
(Pacific Time Zone)
8:00 a.m. to 7:00 p.m.
Credit card, Cash
Additional services needed
Packing belongings into boxes,
Furniture assembly and disassembly,
Pool table moving,
Safe or security box moving,
4 bedroom home and gun safe
Fontaine Interior Design
Mike was nice but I do recommend making sure you iron out the details ahead of time and that the company works on their transparency. I was called the night before (12 hrs) the move and was told that he forgot to quote me for an overnight fee. This added a few hundred $, which was Ok. Then, the day of the trip, I was told there was another fee since I was moving from Milwaukee, not Madison. The cost started to add up to be almost 30-40% more than expected. This is when I became visibly frustrated since I asked multiple times if the quoted price was final and if there were any other details needed. I understand a 5-10% flux but 30-40% is unacceptable error. Also, you are responsible for the credit card fee which is an additional 5% on your few thousand dollar trip. None of this was told to me. Mike and I worked out a cap by the end of the trip so for this, I would still recommend the company and likely use them again but I would do it differently and make sure I was the one that finalized details instead of relying on the company.Jan 13, 2019Verified
China Moon C.
Big Dog Movers Of Madison LLC was prompt in their correspondence and the crew handled my home move (with heavy & complex furniture), belongings, and other items nicely. I've used professional movers previously however, this is my first (1st) time with Mike's company. They were professional, courteous and did an excellent job. I would hire them again.Dec 7, 2018VerifiedBig Dog Movers Of Madison LLC's reply
Thank you for the great review China! Myself and the guys really appreciate it, and it makes our day when we hear positive feedback like yours. Thank you very much for your business and enjoy your new place!
The Guys were great. They were polite. Communicated well from start to finish. Nothing broke :). I would recommend them 100%. Bobby and Johnathan we're great!Nov 4, 2018Verified
I can’t say enough good things about Big Dog. I like the name cause they sounded strong (they are) and they worked all day moving me in pouring rain. It was miserable out and they just kept it moving along. I don’t know how they kept their energy up, but they were nice up to the last load. Thank-you so very much!Oct 2, 2018Verified
Happy Customer! Thanks!Jan 8, 2019Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer the best prices in the Madison area while providing the best customer service. We charge $110/hour from the time we leave our base until the time we get back. This is the most straight forward way to price a move. This way our customers get exactly what they pay for. There is no hidden fees or extra fuel costs and myself and our crew of smiling professionals always hustle and get the job done as quickly as possible. Fitness has always been a big part of my life and I enjoy making the moves into a workout. We also offer a 5% discount to senior citizens, Police Officers, Firefighters, and first responders.
- What is your typical process for working with a new customer?It's very simple. I find out what they need help with and then I tell them about our service such as what we charge and what makes us different and from there I either set up a free in home consultation if it is a large project or if there is specialty items involved or typically we just set a date and time for the move.
- What education and/or training do you have that relates to your work?My education is on the job training in the moving industry. I have worked for several moving companies that all do things differently and had their own strengths and weaknesses, which I learned from and formed my own ideas on how things should be done. I have taken part in well over 1,000 moves of every different kind. I know all of the ins and outs of the business including how to properly and safely pack a truck, how to secure specialty items such as gun safes, pianos, or glass, and how to get the job done as efficiently as possible. Over my 6 years in the business I feel that the most important aspects of providing a great moving service are excellent customer service, professionalism, and hard work/efficiency.