FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We sometimes offer discounts on items that are pre made, but most of our products are made to order. Our only fees are fees for delivery which depends on the size of the order and where it’s located.
- What is your typical process for working with a new customer?
Typically we will set up a call or in person meeting to go over all the details and make sure we have everything right. Once everything is nailed down, we’ll take a small deposit depending on the size of the order. We keep the customer updated throughout the process and collect the balance due at completion.
- What education and/or training do you have that relates to your work?
There’s not much in terms of formal training in this field, but I have have taken a few woodworking classes. My father in law was the one who taught me a lot of what I know and he has many many years of experience. A lot of what I’ve learned is also just from trial and error. If I make a mistake, I recognize it, research the correct way, and do it over until it’s right.