FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
TruPayroll uses a flat fee monthly subscription which includes unlimited pay runs, federal and state tax filings & payments, direct deposits, 24/7 access for employers/employees, mobile friendly website, QB interface, reporting and W-2 preparation.
- What is your typical process for working with a new customer?
Becoming our customer is simple: Just click "Signup" on our home page. Once this simple form page is completed, our specialists will initiate a micro test deposit and email IRS Form 8655 - reporting agent authorization to you. If you've not run any payroll for your business during the year, we only need the current employee information. If you've run payroll in the current year, we'll need to have you send us a complete payroll history or provide us with your current payroll provider's access credentials so we can obtain the information from and for you! After that, its pretty simple, (again),..., you'll log in; enter hours etc; and click approve. We take it from there!
- What education and/or training do you have that relates to your work?
Our Founder and CEO, Al Wagner, is a licensed CPA since 1994. The company has been providing payroll services for 10+ years. We only provide payroll services within the USA.