What should the customer know about your pricing (e.g., discounts, fees)?
My general fee is $75 per hour. This includes any prep work, travel time, and time spent with clients. For most mediations the prep time is minimal to none.
What is your typical process for working with a new customer?
I use a facilitative approach with parties, meaning that I listen to what the individual needs are, then assist the parties in communicating their needs to one another.
During the opening of a session, it is preferable to bring the two parties together, and have them discuss their perspective of their case, claim, or conflict.. Depending upon a number of factors, I then may decide to meet with each party individually to gather more information, then bring them back together again to present proposals.
The goal in mind for mediation is for the parties to reach a resolution, so they can move forward with their lives.
It is important for both parties, as well as attorneys if any take an active role in the negotiations.
What education and/or training do you have that relates to your work?
I hold a PhD in psychology, and received mediation training in Florida a number of years ago. In GA I was trained through Henning Mediation and Arbitration for civil and domestic mediation and arbitration. I am registered with the Georgia office of Dispute Resolution, recognized by the GA Supreme Court.
One of my passions is working with those who feel they have been discriminated against in their professions due to race, religion, country of origin, culture, gender, or gender identity.
How did you get started doing this type of work?
I was a therapist a number of years ago, and what I found was that most people simply needed guidance in dealing with conflicts with family, work, or neighbors. There is no pill for that. Mediation helps people to resolve their problems and move on.
What types of customers have you worked with?
I have worked with family law cases, issues with substance abuse, and child custody and reunification.
What advice would you give a customer looking to hire a provider in your area of work?
If seeking a mediator, one must commit to the idea of resolution, with the knowledge that there is give and take in mediation. The outcome should not be win, but win-win.
What questions should customers think through before talking to professionals about their project?
Persons seeing to mediate a persona or legal issue should ask themselves what they are willing to do to resolve their case or personal conflict.