Drennan description was a quick respondent and very professional. They gave me the options for my transcription, and my boss was very satisfied.Feb 5, 2018Verified
GAIL is a TRUE PROFESSIONAL in every sense of the word. She is responsive, flexible, understanding, and above all else: produces quality work - that far exceeded my original, expectations. With this particular project, rather than a "verbatim" transcription, we discussed and decided to create a hybrid model. It's mostly verbatim, but summarized, where the conversation was hard to follow. This allowed me to 1. quickly skim through the transcription text, 2. to extract quality data, and 3. to find and quickly, identify the data that I needed to advance my project to the next milestone. AND if you're new to transcription services, like me, Gail is kindly, able 1) to walk you through the transcription process, 2) to explain "industry, best-practices" and the various product options (verbatim vs. summarized, etc.), and 3) to ask intuitive questions, to truly uncover her client's vision to help "make the client's vision a reality." Lastly, GAIL'S RATES are EQUIVALENT TO or LOWER THAN SIMILAR SERVICES, with a FASTER, ABOVE-AVERAGE turnaround time!! From 30 min to 4 hour audio files, Gail was able to return a product that met my vision, within a day / or week's timeframe. This expedited service is far superior to the "industry standard" / "best-practice." Comparable, expedited services are 3X more expensive!!!! Compared to my three other hired "transcriptionist" contractors, and my research RE corporate, transcription service providers (ex: traditional, brick and mortar, AND online businesses), GAIL FAR EXCEEDS the industry standard. Comparing apples to apples and in my own experience, I'd classify Gail as a PROFESSIONAL TRANSCRIPTIONIST, while categorizing the other contractors as only "Amateur, Hobbyist Typist." I'd never hire the other contractors again, while I'd HIRE GAIL AGAIN IN A HEARTBEAT. Comparing other contractors to Gail is like comparing night to day. As a testament to her professional work, Gail is now on my VENDOR short-list. I 100% intend to exclusively, work with her on my next large-scale, project. Again, her products are PROFESSIONAL AND AFFORDABLE, with an extremely QUICK, TURNAROUND TIME! This worked best for my project needs, RE 1. Transcription QUALITY, 2. Transcription ACCURACY, 3. Transcription FORMAT / READABILITY, 4. Gail's CUSTOMER SERVICE / RESPONSIVENESS, 5. Gail's ADAPTABILITY RE ADDITIONAL CLIENT REQUESTS (within an unreasonably, short time frame (100% my fault)), AND 6. Gail's ABILITY (PROFICIENCY) TO WORK WITH POOR, 'CRACKLY, "HARD-TO-HEAR" AUDIO RECORDINGS (Again, 100% my fault, due to my audio recorder). BUT, despite the poor quality of my recordings, my high standards, and the extremely, short turnaround time, GAIL far exceeded my expectations, delivered on time, and produced a quality product! OVERALL, Gail was 1. Helpful, 2. Flexible to my unexpected and timely requests, 3. Able to work with a variety of audio types, formats, and audio qualities (good and "very, bad!"), and 4. Able to meet my high standards / expectations RE the quality of her work. BUT, above all else: Gail will produce a PROFESSIONAL PRODUCT TO MEET YOUR UNIQUE, PROJECT / CLIENT'S VISION. I without hesitation, RECOMMEND GAIL for all your transcriptions needs. She is truly a needle in a haystack! THANK YOU to Gail for helping me complete my project on-time and to scope! Again, HIRE GAIL! She is an excellent transcriptionist!! -- Karl Borton Professional Services Consultant Connect on Linkedin :: @KarlBortonNov 14, 2017Verified
About this pro
Years in business13
Times hired on Thumbtack38
Number of employees4
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?We offer a flat rate per audio/video minute for any job. Other services will charge extra for more than one speaker, accents, and many other add-ons. We just charge one rate for all. You will find transcription for rates lower than ours, BUT typically, those will involve YOU doing added editing work on your end. Our transcripts are PUBLISH-READY, grammatically correct in all ways.
- What is your typical process for working with a new customer?It's important up front to get details of the project, any special formatting, templates or expectations, and any deadlines that need to be met.Then we arrange for secure upload of files, delivery method and time frame.
- What types of customers have you worked with?We specialize in market research projects, and production video transcription. But our cients include business, legal, law enforcement, medical, academic, video production, dissertation work, conference calls,etc. If it needs to be transcribed, we can transcribe it.