|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|
Secure Data Recovery Services
About this pro
At Secure Data Recovery Services, we take essential steps to protect your files and your media during our data recovery process. Our credentials give you peace of mind, and unlike most other data recovery companies, we provide full access to audit reports, attestation comments and other important documents online. Our security certifications and credentials include the following: - SSAE 16 Type II Certified - Class 10 ISO 4 Cleanroom - Certified Mac Technicians - GSA Approved Contractors - BBB Accredited -- Rating: A+ - Dun & Bradstreet Verified - Safe Harbor Certified - TRUSTe Certified Policy - SAS 70 Audit Compliance - PCI Security Standards Secure Data Recovery Services is also Top Rated RAID data recovery service company of 2016 by TopTenReviews. "We love hearing customer success stories." When you trust your media to Secure Data Recovery Services, you can depend on consistent quality and attention to detail. We receive hundreds of letters each year from satisfied clients. We post some of the most noteworthy letters online. We invite you to take a look at some of the letters of appreciation we received from our past clients. We take great pride in showcasing them here for all to see. Click below to view over 150 customer testimonials and success stories to see why Secure Data Recovery Services offers faster case completion times, higher success rates and better security than any other data recovery provider.
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- What should the customer know about your pricing (e.g., discounts, fees)?Most data recovery companies will approach their fees by either quoting you a low price to encourage you to send in your device, only to raise it drastically after you've already committed, or they'll quote you an incredibly broad range, making it impossible to determine how much you could end up paying. At Secure Data Recovery, We Do Things Differently Our clients want to know exactly what to expect before committing to data recovery. That's why we've developed a transparent method for evaluating our recoveries. Generally, every case falls into one of these categories: 1. Basic - covers deleted data, bad sectors, and data corruption 2. Firmware - addresses firmware damage and corruption that needs to be repaired 3. Mechanical - focuses on the physical parts of the device that needs to be repaired, which could end up incurring additional fees due to the cost of new parts We offer free evaluation for all types of media. Our customer service team at Secure Data Recovery is happy to go over our pricing options in detail before you opt to go with our services.
- What is your typical process for working with a new customer?Step 1: Fill out the Recovery Form Enter your contact information into our support form to receive a case number. Please include as much information as possible about your device's failure. You can give us a call any time if you have any questions or would prefer to speak to a customer service representative. Step 2: Ship/Drop Off Your Media After receiving your case number, follow the shipping instructions to safely send your media. Be sure to use appropriate packaging materials. Alternatively, you can drop off your drive at a local facility. We operate in dozens of locations through the United States Step 3: Wait for your Free Diagnostics Our engineers will perform several tests to assess the condition of your device. Each evaluation consists of a price quote and a turnaround estimate. We complete standards evaluations within 48-72 hours. You are free to refuse the estimate and we will return your device. Expedited and emergency evaluations are also available Step 4: We Perform Your Recovery Our engineers work in a Certified Class 10 ISO 4 Cleanroom to treat physical media issues. We create a copy of your device and perform logical file repairs as needed. All of our procedures are secure and safe. You will receive a list of recovered files and folders. We will never charge you without first verifying your data. Step 5: You Receive Your Data Once approved, we will send back your files on virtually any type of device. You may use your own media or purchase media from us. Small files and folders are available through a secure FTP server, and if you would prefer, we can encrypt your data for added security. All of our services fall under our no data no recovery fee policy.
- What education and/or training do you have that relates to your work?At SecureData Recovery Services we take special precautions to protect your files and media throughout our data recovery process. Our credentials instill the confidence that we will remain dedicated to recovering your data. Transparency doesn’t end with the evaluation process, we provide you timely updates. Unlike other data recovery companies, we provide full access to audit reports, attestation comments, and other important documents online. Our security certifications and credentials include the following: - SSAE 18 SOC 1, 2, & 3 Audited - Class 10 ISO 4 Cleanroom - FIPS Level 3 - Secure Chain of Custody Practices - Certified Mac Technicians - GSA Approved Contractors - BBB Accredited - Rating: A+ - Dun & Bradstreet Verified - Safe Harbor Certified - Privacy Shield Certified - TRUSTe Certified Policy - SAS 70 Audit Compliance - PCI Security Standards
Eastern Time Zone