Johnny On The Move, INC. Junk removal and Hot tub
About this pro
Moved my hot tub very quickly.Sep 21, 2018Verified
Friendly enough, but sent tons of text messages and calls asking for directions already given. Confused as to which sites were pick-up and which was delivery. To top it off, one item damaged in delivery and they broke the chandelier in my apartment building entrance. Called to file claim and no response back. Irresponsible.Jan 5, 2017VerifiedJonatan A.'s reply
The day of your move there was five pick-ups are movers always confirm every location to make sure we are heading to right place and correct address . At the last stop drop-off before they unload the movers did mention that chandelier was damage you response that it a big building people are always moving in and out.sorry that you werent happy with are move but we are not responsible for what happened after they told you that chandelier was already damage.
Movers that came were good. No scratches and they moved everything efficiently. Problem was the moving truck left oil stains on the driveway (see photo). I want them to come back and clean it up but they are not returning my calls and are not picking up my calls. Very poor customer service.Oct 6, 2016Verified
Showed up 4 hours past the window they gave me. They told me between 11-2pm, so I took off work and used up one of my few vacation days. They didn't show up until 6pm, meaning I could've worked and not lost a day's pay. I am realizing now that they dented my furniture in several places, put a hole through the back of my headboard, and didn't fully reassemble my bed. Now I am missing screws and pieces that I can't even fix it myself.Sep 24, 2016Verified
Jhonny on the move is a CHEATER company. They know very well how to fool people. I would say these people trapped you in a situation where you are left with no option. - They were super slow and mis-organized. Inspite of telling them again and again they started loading small stuffs and after loading half truck they realized that they couldn't fit all big stuff. They started unloading the small stuff and re-arranging to fit big stuff. Wasting a lot of time. Took almost 2 n half hour in just loading the furniture. - At destination location they were demanding hard cash money for est 6hrs and denies to unload the truck unless they received $660 in cash. - I hired 3 ppl and a truck so that moving can be done fast and efficient. But they deliberately wasted time so that they can stretch uptill 6hrs. - They intentionally left one king size panel bed in dis assembled way and a dinning table in living room till 6 hrs were finished. - At the end of 6hrs they started asking for additional money to assemble one king size panel bed and dinning table. - When I asked other out of these 3 guy who was doing nothing to fix my bed, they got mad at me n my fmly and started walking away using abusive language. - They damaged my walls n furniture and lost the screws for my bed. - They literally ran away and didn't give me receipt for $660 even after asking them for number of times. - My wife who is pregnant was so much stressed out with this Johnny on the move guys. - A humble request to all who are moving, please don't hire this cheater movers.Sep 7, 2018VerifiedJonatan A.'s reply
Hey Sagar as we recall you had more then was list in your inventory the three professionals mover that had where working really hard to make sure you had excellent service when we ask for the payment you didn’t want to pay for your moving services so the foreman call the office left the job site after you refused to pay no more cause your room set not to be put together. The mover will never disrespect a costumer foreman said as soon you push the mover for not putting your bed together is no way treat your mover that is helping you with service that why the foreman took upon to leave hostile environmental... sorry for not being sorry I highly recommend anger management
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- What should the customer know about your pricing (e.g., discounts, fees)?Standard pricing Two movers is $80 per hour Three movers is $110 per hour Four movers is $140 per hour +Travel fee. Any re-schedule must be done 72 hours in advance or deposit will be forfeit. Balance will be due in CASH ONLY(NO EXCEPTIONS) ** All moves are subject to 2 hour windows. (before and after there schedule time NO EXCEPTIONS). All deposits are non-refundable. Wrapping bundles are not included. Bundles range from $25-$125 based on size of move. All of customers items are covered at $0.30 per pound of object.
- What is your typical process for working with a new customer?When working with a new customer we like to get as much information about the project as possible. date , distance size of the move. We have a standard pricing system that we follow.
- What education and/or training do you have that relates to your work?I was a trucker for 5 five years, I have experience transporting goods using semi trucks, box trucks and cargo vans. I have worked for top moving company's and have all the skills to operated and manage a moving company. I also have experience as a mover, driver, foreman , dispatcher and sales rep.