Hired 7 times
2 years in business
(Central Time Zone)
Mon - Fri
8:00 a.m. to 6:00 p.m.
Cash, Venmo, Paypal
First off, the people are very nice, responsive and professional. Second, I paid for a deep cleaning. I am sorry that I didn't do a walk through before they left. I wanted the baseboards, doors, fans, high shelves, wood cabinets and floors cleaned. As the home is for sale, and I have a hard time getting up and down. These areas when they came, were very dirty. However, when they left, there were areas that had not been touched. There was still mold residue on a closet door, the top of the doors were not cleaned very dusty, the fans were wiped down but some greasy dust residue left, some baseboards were wiped down, but in most corners the dust and dirt remained, etc. The charge for what they did I thought was high for 2 people for 6 hours work. But again I have to add 4 hours travel time as they came from Memphis. This review seems harsh, but it is a difference of expectations. My expectations for a deep clean was that I could run a dust cloth over areas and not get any dust or dirt. It was my fault for not having them explain to me what deep cleaning meant to them. It was also my fault for not doing a walk through after they said they were done. For a weekly or bi-weekly cleaning I think they would be great... but for a deep clean, I wouldn't recommend them. I wasn't going to leave a review... as I didn't want to get into a he said she said... I am posting pictures now... yes there was light mold that would wipe off easily, only in the finished basement, the ladder was 8', not 15'... and no baseboards are broken. Yes, he helped move the tv and a chair, he changed light bulbs for me and he told me about the basement door, which I already knew needed some filler and paint to fix. This is my last post, as I refuse to get into a he said, she said situation. I will let the photos speak for themselves.Oct 27, 2018VerifiedJ and C Cleaning Services's reply
I strive to make the client happy but in this case miscommunication was the problem here. The pictures that are posted has mold and dried up dust and animal hair on the baseboards. The doors has mold on it . We wiped down the doors ,baseboards and floors three times that’s why it took us 6 hours to do . I understand the client wanted everything to look like new and we strived to meet the expectations of all our clients .
Showed up for appointments on time, very professionalAug 24, 2018Verified
Everything above. Call this company if you want your house cleaned rightAug 9, 2018Verified
They did a super job.Oct 16, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We have a competitive and fair price.
- What is your typical process for working with a new customer?Ask a lot of questions. What kind of cleaning products do you prefer ? Is the whole house getting cleaned or just certain rooms? I would recommend a deep clean for a first time clean.
- What education and/or training do you have that relates to your work?I have worked for a professional cleaning company before I went off on my own.