Cleveland Relocation Services LLC
About this pro
Teresa S.Apr 3, 2018Verified
Someone else said it right, you get what you pay for. Do yourself a favor and don’t cheap out when you hire movers. I had these guys move me out of my 900 sq ft apartment. They showed up with a 17 foot truck. I have an average amount of stuff: one king size bed, one tall dresser, one couch, a coffee table, one bookshelf, a cabinet hutch, an elliptical, a dining room table with six chairs, and a few cat trees. This took them 3.5 hours including the travel time to the new place. Other than the furniture, somehow they managed to leave practically everything else behind. They didn’t take a single item from my small kitchen, so I showed up at the new place with basically nothing but furniture. They did offer to make another trip, but I wasn’t about to pay them for an extra hour of travel time since they came unprepared. I had even taken apart the furniture (the bed and the elliptical) ahead of time to save them spending time on that and still it took them as long as it did. I really wish I had just paid actual professionals to do the job right instead of these guys. I’ve had to spend another entire day going back to pick up everything they left behind. I’m attaching photos of the amount of stuff that was left for me to deal with by myself, so you can see I’m not exaggerating. I have hired movers three times in the past for previous moves in the area with and never have I had such a bad experience that required so much extra work on my part.Jan 28, 2018VerifiedMichael Y.'s reply
When i send quotes to people that say you get a 17 foot truck. You get a 17 foot truck, this is nothing crazy. She had a 2 bedroom apt on 3rd floor with no elevator and a half-hour drive and her bill was 320 dollars out the door. We missed like ten boxes and some paintings and she said no second trip. My question is if she needed a bigger truck why didn't she ask for one? Cause she didn't want to pay for it. Lol and a couple cat trees, try 6 very large cat trees that took up more room than her furniture. Yea all people with little stuff has 6 cat towers and a 2 bedroom apartment for one person.
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- What should the customer know about your pricing (e.g., discounts, fees)?Yes nice and easy 90 dollars per hour with a 3 hour minimum charge.
- What is your typical process for working with a new customer?1. Talk to the customer over the phone to discuss the move. 2 Give the customer a general overview of how we operate and give some money saving tips. 3 Set move date and arrival time and then we start lifting
- What education and/or training do you have that relates to your work?I have been general manager and driver of 2 large moving business in the Cleveland area for 4 years. As well as a associates degree in business.