Bluphin.com Computer Repair of Cleveland
Bluphin.com Computer Repair of Cleveland

Bluphin.com Computer Repair of Cleveland

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Introduction: We provide solutions that work for the customer. This is the profile for our Cleveland office, with all the same capabilities and services as our D.C. office. We have been hired and reviewed on Thumbtack for years in our Washington D.C. office. We get to help people make technology work. We don't just set it up; we educate, inform, and help technology make sense to human beings.
Overview

Hired 4 times

12 years in business

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Venmo.

Social media

Facebook

Featured Projects

17 photos

Specialties
Computer issue

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Computer type

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

11 reviews

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Abby M.
Oct 28, 2018
We used Bluphin.com to clean up the family homework computer/laptop that the kids use in the kitchen. We shipped it to them and in no time they installed a new hard drive for us and upgraded the memory and its now way faster than before. They also re-installed windows and all our programs from scratch and it runs quite literaly better than new (which is what they claimed, but I didn't think it would actually happen!) There is apparently all kinds of junk that comes on computers when you buy them new. Who knew? The kids are happy, and now they don't have any excuses about the time it takes to do their homework. The pricing was very reasonable, and we will definetly use them again.
Bluphin.com Computer Repair of Cleveland's reply
Thanks, Abby, We're glad it's working out great as a computer for the kids! Let us know when your ready to add that second computer you talked about and we will be ready!
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Sarah P.
Oct 28, 2018
I have worked with both the Cleveland and D.C. offices of Bluphin.com, and both were great. Its the same customer service and admin staff for both offices though, so its a seamless experience, its just a matter of which shipping address they have you use to get your laptop to them. We have used them for remote phone support where they logged in to our computer (with our permission of course) and helped us setup our wifi network and setup a new password and even got it to run faster. We felt completely safe the whole time and they explained everything they were doing to us. We were rather creaped out by the idea of someone helping us remotely but it was actually really great, and seamed way easier for us and them vs an in person visit. We have also had them repair a few family laptops now, and all have come out great. One wasn't repairable, but they pulled that data off it and put it on a new one all included in the price of setting up the new one. Couldnt ask for better than that! We are in Seattle, and nothing comes cheap here, so to say dealing with Bluphins reasonable prices is a welcome relief is an understatment.
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Christine K.
Oct 28, 2018
Bluphin.com has been great for helping my parents. They are getting a bit older, and having a lot of trouble with everythingthat includes a button or screen. Its so easy for the elderly to get scammed, and somehow no matter what they cal lthe Bluphin phone number for they seam to find some way to help, and rarely ever charge for anything if its just a quick call. They have even helped my parents figure out the tv guide on their fios cable box (and I honestly have no idea if thats a service they even offer or not) I have talked to them about my parents and they set up an account under my name with my parents permission and anytime my parents call, they update my account with the info and I automatically get an email notifying me. I had no idea something so simple could be so effective at easing my stress. They also email me anytime my parents request something that will cost money. Not because they have too, though I may have been a bit stern with them, but simply because they seam to be happy to work with us. I found out about Bluphin from my parents next door neighbors in Seattle and couldnt be happier. I reccomend them all up and down my block and my parents neighborhood and would absolutely reccomend them.
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Will C.
Oct 28, 2018
They were beyond great to work with. I spoke with the owner (who still regularly answers the phones and emails) and he said he hires customer facing positions based on the person first for most positions, tech skills second. This seamed counter intuitive to me but he said its easy to train someone in tech, but its hard to train an IT guy to be good with people. The people working on computers, though, he says are still hired mostly based on tech skills., which is probably good haha. What an idea! He said he actually hires a lot of their customer service people from babystitting finder websites because they can be so friendly and understanding. The shipping process was easy, and I don't exactly live near anything major in the ouskirts of Colorado. They did what I needed and the price was fair, but more than anything they just made my day less stressful. Doesn't get any better than that!
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Evelyn N.
Oct 28, 2018
Fixed my computer.