FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Optimized is not your typical computer repair shop. Optimized offers 4 monthly plans that cover a variety of services instead of a customer paying for individual services at a time. An example situation would be the customer needing an OS reinstall due to severe virus infections. Instead of paying $249.99 for the In-Home service from our competitor, Optimized has you covered without any extra labor or hourly rates. The customer pays the monthly flat rate and the services listed under that plan are 100% covered. Optimized believes in great service at a reasonable price!
- What is your typical process for working with a new customer?
At Optimized, customers visit our website and choose from 4 different monthly plans. Upon purchase, an Optimized technician will contact the customer to schedule their first appointment. Optimized will then complete the first In-Home optimization and talk one on one with the customer about future appointments and how the overall process works. Optimized is about customer satisfaction and will go the extra mile to ensure customers are always happy with our service!
- What education and/or training do you have that relates to your work?
The Optimized founder Ryan Ragan has been building, troubleshoot, repairing and optimizing PC's for the last 14 years. Ryan has worked on a variety on different computers and strives for only the best possible results through Optimized. Work will Optimized to keep your system running at peak performance!