What should the customer know about your pricing (e.g., discounts, fees)?
No - of course not! Some jobs are going to be difficult, while others fairly easy. I work within a "framework" of pricing.
What is your typical process for working with a new customer?
Sit and listen to their needs, expectations and or their dreams. Then, when I'm pretty sure I understand their goal, depending on the project, I begin my questions: Budget, time-frame(s), colors, styles, textures and then I have a far clearer understanding of the persons personality, work ethic, etc.
What education and/or training do you have that relates to your work?
I've been in this business for many years. My first paycheck for banging on a keyboard was in 1986. For I.T. teacher at a local community college, and I taught public school teachers throughout the southeastern United States on how to integrate computers into the classroom for ten years in the 1990's. Charter Member of the Alabama State Teachers Association, a Charter member at the Georgia Education Technology Conference and a former member of the Florida Education Technology conference. Over 9 years of academic education including Tulane University, Georgia State University, Roosevelt University (Chicago), and the University of North Carolina at Greensboro. a Double-Major in I.T. and business.
How did you get started doing this type of work?
Police officer - United States Air Force: Andersen AFB, Guam and March AFB, Riverside, California. The USAF had to automate their police with a database of skill-sets, awards and accomplishments - and the roll-out was on three bases: March AFB was one of them.
What types of customers have you worked with?
Entrepreneurs are my favorite group. They have incentives, drives and a need to succeed. But, bars and restaurant managers and owners are probably my largest group. Cosmetics and bare organic cosmetics is probably my second largest.
Describe a recent project you are fond of. How long did it take?
Wall Companies, Minneapolis, MN. The people there are very sweet. Very kind and polite.
What advice would you give a customer looking to hire a provider in your area of work?
There's no way to jack Google to make you at the top of the list. Asking your web guy to force the search engine like Google is the same as asking that same person to go ahead, fire the current Google CEO and take his chair. Google's product is producing an accurate search; Any web guy claiming they can jack the Google seach automatically means Google searching is now irrelevant.
What questions should customers think through before talking to professionals about their project?
What is my budget? What is my need? Is it urgent, or not? Do I have an image in my head on what I want the end product to look like? How can I best describe that mental image?