FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I want my pricing to be fair, there's going to be prices higher and lower but with TMC I want you to know you're getting the best and the overall cost is going to be lower than most of my competitors. Just to clarify the difference between price vs cost. Price is what you're paying now and cost is what you're paying for the life of the unit. You might have a lower price initially but what's the overall cost going to be? You can get a contractor to go in an out but is installed right? Installation is about 90% of the problem with equipment failure or efficiency issues. Get it installed right! I do have discounts and generally do not charge any fees. I give free estimates and do not charge a diagnostic fee. When you sign up on our Fire & Ice program quarterly maintenance program you'll receive a 5% discount on new installs and 20% off all repairs. Call TMC Heating & Cooling to get more info I'll be more than happy to go over the details!
- What is your typical process for working with a new customer?
I like information I'm very analytical. The more info you can give me about the job really helps. I generally ask for name, address, email. When I arrive at the home I go over any concerns or issues you're having and make sure we touch all bases so we cover all your options. I won't suggest things you do not need. When I leave your home I want you to be educated on all the services and options you have!
- What education and/or training do you have that relates to your work?
All our techs have done hours upon hours of training for installation and service. In this industry you’re always learning and have to be constantly educating you and your team!