What is your typical process for working with a new customer?
We will receive your request for an estimate through our website or you can call us, whichever is more convenient for you. We set up an estimate at a time that works for both of us. One of our estimators will go inspect the job site and take measurements. We will offer our best solution and price. We answer any questions or concerns you may have. 90% of the time we will give you the price in person. For more complex estimates we email our customers within 24 hours a copy of their detailed estimate.
What education and/or training do you have that relates to your work?
I have 8 years of experience just in the waterproofing industry and have never had an unhappy customer .
Do you have a standard pricing system for your service? If so, please share the details here.
Yes drain tiles depend on the size of the basement or the house. Foundation crack repair pricing varies case by case. There are many factors to take into account which is why an in person estimate is a must.
How did you get started doing this type of work?
I began working in the waterproofing industry 8 years ago, I was promoted to supervisor at that company. Many customers suggested I open my own company constantly telling me I was the best. Customers would ask that I specifically be at their job site since they knew of my great reputation. Our goal is to be the best value in the industry.
What types of customers have you worked with?
I have worked with all types of customers from every walk of life from Chicago, Naperville , Bolingbrook, Oak brook, Elmhurst and many more. I have worked with the most demanding customers and they have always been happy with our work.
Describe a recent project you are fond of. How long did it take?
An interior drain tile that an older gentleman had done on his home, he lived alone and was left very happy with the job. The job took 2 days to complete. He invited me out on his boat as a result.
What advice would you give a customer looking to hire a provider in your area of work?
Do your homework and make sure the company is a basement waterproofing company and NOT a general contractor.
What questions should customers think through before talking to professionals about their project?
What warranty am I getting with this company ? What materials and products will be used ? Am I getting the best value ?