FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer our clients different plans to choose from that best fits their individual needs as a client and in accordance with the management plan for the property. Generally speaking, our management fee is a percentage (%) of the base monthly rent and is further discounted for investors with multiple properties. Our pricing is straightforward with no hidden fees beyond what is originally quoted.
- What is your typical process for working with a new customer?
When working with a new client, we typically like to start with a brief conversation to better understand their unique needs and the challenges they may be facing. This also gives us a chance to provide information on our services, but relative to the client's needs and/or issues. The next and probably more important step in the process, is to view the property. This step is critical for us as the management company so that we can better understand the specifics about the property, it's current condition and ensure it fits the quality of property we are looking for in our portfolio. As this is a relationship based business, this meeting gives us an opportunity to meet each other.
- What education and/or training do you have that relates to your work?
I started in property management years back with my own portfolio of residential properties and can relate to the challenges many landlords face with trying to self manage their properties. In addition to being a licensed Broker, I am an active member of the National Association of Residential Property Managers (NARPM) where I have served on the Government Affairs and Professional Development Committees. On the association side of the business I am a member of the Community Association Institute (CAI) where I hold the CMCA and AMS designations.