Hired 15 times
3 years in business
(Eastern Time Zone)
Mon - Fri
8:00 a.m. to 6:00 p.m.
No follow ups on the property. They are focused on the quick sale, NOT Quality. I wasted 2 months waiting with them. Please do not waste your time or money. I feel like the only legitimate review, since everyone else I spoke with was disgusted with the service. Im embarassed to have even wasted my time.Sep 5, 2018VerifiedPMI Prime Property Services's reply
Hello Brian, I believe your review may have been posted for the wrong company. We responded to your initial request on July 11th and when you could not open the attachments we provided via Thumbtack, sent them to the email address you provided as per your request. This was the last contact we had with you as you did not respond to our emails. Since you did not provide a phone number in Thumbtack, we were unable to call you for any form of follow-up. We never entered into a contract, nor was there any discussion about entering into a contract, as you did not respond to my emails or call our office to learn more about our services. I believe you may have posted your review for the wrong company as there is another company "Prime Property" which has no affiliation with us "PMI Prime Property Services". Furthermore, our client base has been quite satisfied with our service and we have maintained a 100% retention rate of our clients. I would be more than happy to discuss further. Please call our office at 973-658-7500.
Thumbtack CustomerJan 13, 2018
Nicolas H.Dec 13, 2017Verified
A true professional!Aug 18, 2017VerifiedPMI Prime Property Services's reply
Thank you Peter!
Such a relief to work with a company who knows what they're doing. We were on the verge of selling our rental property when we decided to go with PMI. I highly recommend Kevin and his team to anyone needing property management!Apr 11, 2017
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer our clients different plans to choose from that best fits their individual needs as a client and in accordance with the management plan for the property. Generally speaking, our management fee is a percentage (%) of the base monthly rent and is further discounted for investors with multiple properties. Our pricing is straightforward with no hidden fees beyond what is originally quoted.
- What is your typical process for working with a new customer?When working with a new client, we typically like to start with a brief conversation to better understand their unique needs and the challenges they may be facing. This also gives us a chance to provide information on our services, but relative to the client's needs and/or issues. The next and probably more important step in the process, is to view the property. This step is critical for us as the management company so that we can better understand the specifics about the property, it's current condition and ensure it fits the quality of property we are looking for in our portfolio. As this is a relationship based business, this meeting gives us an opportunity to meet each other.
- What education and/or training do you have that relates to your work?I started in property management years back with my own portfolio of residential properties and can relate to the challenges many landlords face with trying to self manage their properties. In addition to being a licensed Realtor, I am an active member of the National Association of Residential Property Managers (NARPM) and am part of the Government Affairs and Professional Development Committees. On the association side of the business I am a member of the Community Association Institute (CAI).