What is your typical process for working with a new customer?
We welcome you and thank you for your interest in getting your carpets, tile and/or upholstery cleaned by us. We will do our best to provide you with the best service. We will gather all information needed to give you the best possible price to complete the job requested by you. When our technicians arrive, they will do a thorough walk through to make sure to pay special attention to the issues you mentioned and give you a firm price before the work begins.
What education and/or training do you have that relates to your work?
Chem-Dry by Rhein combines highly trained, trustworthy professional carpet cleaning technicians with our powerful carbonating cleaning method to deliver a “WOW” level of cleaning to you and your family.
Our professional technicians receive a level of training that is unmatched in the cleaning industry.
Our technicians spend extensive time in training before being entrusted to perform services in your home. Our professionals are then well equipped to identify, evaluate, meet and exceed all of your carpet, upholstery, tile cleaning needs.
Do you have a standard pricing system for your service? If so, please share the details here.
For carpet and upholstery we have a minimum fee of $95.00 and $5.00 fuel charge and for tile we have a minimum charge of $250.00. We charge by the square feet so we can give you the best accurate price. We deduct for large items that we do not move such as beds and large furniture.
What types of customers have you worked with?
We have worked with all kinds from residential, commercial, rentals, high rises, small homes, big homes, churches, Community centers, offices, property managers and realtors.
Describe a recent project you are fond of. How long did it take?
We had the privilege to clean the Life Center and church school classrooms that is used for youth group gatherings, meetings and special church events for "Tree of Life" church. Their Life Center and nursery was flooded and left not only a odor but many stains. As a family, we cleaned and sterilized all carpets and made certain all stains were removed. We started the job at approximately 9:30 am and was complete by 1:00 pm. Knowing that we were helping our local kids and a church family was very satisfying and rewarding.
What questions should customers think through before talking to professionals about their project?
To best provide the most accurate price for your cleaning it is always good to know:
1. What type of service you would like done?
2. Approximate square footage if you are looking to have carpet or tile cleaned.
3. For Upholstery Cleaning can it be wet cleaned? Some fabrics can only be dry cleaned only.
3. Do children spend any time in the home?
4. Do any pets spend any time in the home?
5. Do you have any problem areas or difficult spots we should be aware of?
Any kind of information you can provide the better we can help give the best possible service in your home.